Service Manager

Job Description:

Preperation Centre Manager

Permanent, Full Time

Full Package dependent on experience.

Monday to Friday (8am – 5.30pm) Saturday Morning on four week Rota

We are currently on the lookout for a Service Advisor to join our award-winning Used Car supermarket in Nuneaton. If you are an experienced Automotive Advisor and would like a new challenge within a different company – then please apply today!

Duties and Responsibilities include:

• Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
• Liaising with Sales department and managing fairly low customer bookings.
• Initiating documentation and maintaining customer records and follow up systems.
• Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
• Monitoring progress of jobs in the workshop and advising sales of any delays or issues.
• Coordinating front of house team and managing internal processes.
• Attending and reporting at monthly management reviews.

Your background & skill:

• Previous experience working in an automotive service operation is essential.
• Excellent communication skills.
• Ability to work towards deadlines.
• Confident and professional.
• Good IT systems knowledge.

Job Type: Full-time

Work Location: In person