Aftersales Manager

Aftersales Manager – Abingdon

£45,000 Basic Salary | £60,000 OTE

We are seeking an experienced and driven Aftersales Manager to lead a successful dealership's aftersales operation in Abingdon. This is an excellent opportunity for a proven automotive leader to take ownership of the Service and Parts departments, driving performance, profitability, and exceptional customer satisfaction.

The successful candidate will be responsible for managing the day-to-day running of the aftersales function, developing their team, and ensuring the highest standards of customer service and operational efficiency are maintained.

Key Responsibilities

• Oversee the performance of the Service and Parts departments.
• Drive profitability through effective departmental management and process improvement.
• Lead, motivate, and develop the aftersales team to achieve departmental objectives.
• Monitor and improve customer satisfaction and retention levels.
• Ensure workshop efficiency and productivity targets are achieved.
• Manage budgets, departmental KPIs, and financial performance.
• Maintain compliance with manufacturer standards and dealership procedures.
• Build strong relationships with customers, suppliers, and manufacturer representatives.
• Identify opportunities to increase revenue through service plans, maintenance packages, and aftersales products.

What We're Looking For

• Previous experience as an Aftersales Manager, Service Manager, or similar leadership role within the automotive industry.
• Strong understanding of dealership aftersales operations.
• Proven ability to lead and develop high-performing teams.
• Commercially minded with strong financial awareness.
• Excellent communication and customer relationship skills.
• Organised, proactive, and results-driven approach.
• Full UK driving licence.

What's On Offer

• £45,000 basic salary.
• £60,000 OTE.
• Manufacturer and leadership training.
• Excellent career progression opportunities.
• Supportive and successful dealership environment.
• Company benefits package.