Description Job Introduction We are currently recruiting for a polished, articulate and well-presented individual to take on the role of Showroom Host for our Toyota Dealership in Stratford Upon Avon. The hours of work are 8am to 5pm, Monday to Friday. This position is covering Maternity leave. This isn’t your typical Receptionist role; at the forefront of our dealerships the Showroom Hosts play an integral part in running a smooth and organised front of house. Within this position you will be the first port of call for many of our customers and as such it is imperative that you are polite, approachable and most importantly self-motivated to create a brilliant first impression of our business. Role and Responsibilities * Meeting and greeting visitors to the dealership before introducing customers to the relevant staff * Receive inbound telephone calls and directing onto the appropriate department * Supporting the departments with customer events and promotions * Some ad hoc/administrative duties About you * You will take pride of working in a customer facing role, ideally with a proven record of providing an excellent customer journey in previous roles. * Be confident to meet new people on a daily basis and building a quick rapport to drive a great first impression. * A confident and customer-orientated approach to their role * A strong desire to provide the best customer service possible for the first impression of our dealership What we offer * 25 days holiday plus bank holidays * Pension scheme * Health & wellbeing benefits * Group life insurance * Staff discount on car servicing * Listers Benefits – discounts on retailers, restaurants, cinemas & holidays * Long service and loyalty incentives * Staff referral scheme * In-house, manufacturer & professional qualifications Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.
Showroom hosts take telephone calls of the customers and handle requests for retail, warranty, and accident cover. They greet and treat the customers in a courteous and professional manner and address their questions and concerns in detail. They have to maintain a positive image of an automobile company and build rapport with the clients.
Though most employers don’t ask for a particular degree for showroom host jobs, if you have studied a relevant course or have experience working with customers, it will give an added advantage to your application. Good communication, problem-solving, and decision-making skills are required for the position along with a presentable and friendly demeanour.
The average per annum income for car showroom host jobs varies depending on the factors like the employer, working hours, and job responsibilities. Overall, the position is among the well-paid ones in the dealership and includes benefits like a pension scheme, long service, and loyalty incentives, staff referral schemes, and company car schemes.
If you want to pursue your career in customer service and are good with handling different kinds of people and love cars, being a showroom host is a great position that you can excel in. You can make good money and improve your skills and qualifications to improve the chances of getting promoted.
Currently, there is a demand for this position by all sorts of automobile companies, the employment opportunities for this role are likely to get even better in the coming few years. If you want to become a showroom host, you can make a brilliant career. Explore job listings by the most popular automotive employers on InAutomotive!
Showroom hosts are the point of contact for customers, they have to answer the phone calls and meet the visitors in person. They have to create a delightful service experience for potential and repeat customers by providing them with their desired information and helping with the warranty and accidental coverage claims. The hosts have to leave a first positive and lasting impression on the people to make them feel welcomed and gratified. Working towards building rapport with the customers is also in the showroom host job description. The showroom hosts can be asked to greet guests at events and recommend the relevant staff to customers.
The day-to-day responsibilities of showroom hosts include answering the telephone enquiries and ensuring that all the questions are being responded to in a genial and satisfactory manner. They have to maintain all the call log information and make follow-up calls when required. They help the dealership with improving CS standards and provide customers with an experience that encourages them to come back. Showroom hosts have to be well-acquainted with all the knowledge about the company and products, they are required to complete their training. They have to utilise their time astutely by managing different tasks and providing quick solutions to problems.
You need to have good communication skills for this position as most of the work involves interacting with customers on phone or in person. Politeness and manners are essential for building showroom host careers, as you have to be courteous towards the customers looking for information and assistance. If you are good with building relationships, it will help you with excelling in the role. Problem-solving and time management skills are also important for the job. Having a pleasant personality will make the work easier for you. Your dream job in the dealership can be just a click away, search on InAutomotive!
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