Group1 Automotive Warranty Administrator Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our hugely successful Jaguar Land Rover Dealership in Rochford just outside Southend On Sea is looking to recruit a new Warranty Administrator About the position The successful candidate for our Warranty Administrator vacancy will have previous experience in a similar role and proven customer service skills. You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Warranty Administrator position involves: * Preparing all warranty claims for submission to manufacturer for payment * Check and clear weekly statements and query any overdue claim not paid or any discrepancy in payment. * Ensuring all documentation falls in line with manufacturer guidelines. * Preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards with regard to claim deals and administration of open time, clockings and job card write-ups. * Ensuring repair order documentation is fully and correctly completed and follow warranty and all other admin systems as defined by departmental systems and procedures completing regular and documented self-auditing. * Ensuring all policy claims are quickly dealt with and the customer reimbursements are correct. * Maintaining high standards of control over displaced material returned to manufacturer * Accurately reconciling warranty credits and correctly administer discrepancies and short-falls / rejected claims. About our requirements We expect our new Warranty Administrator to demonstrate some skills that will prove very beneficial in the position, including: * Customer awareness. * Ability to work to deadlines and targets. * Strong teamwork skills. * Confident and professional communication skills. * Full driving license. About us The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil. Group 1 Automotive is the 9th largest dealer group in the UK, representing Barons Group, Beadles, and Think Ford. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages. Group 1 Automotive employees also benefit from; Company Pension, Company Benefits Scheme, Long Service Holiday Reward, Enhanced Maternity Policy, Share Save Options, Company Car Schemes, Your Birthday Off If you see yourself in the above position and would like to find out more about what it is like to be part of the Group 1 family, we’d like you to apply now! Benefits Pension, Company Benefits Scheme, Long Service Holiday Reward, Enhanced Maternity Policy, Your Birthday Off
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Warranty administrators are typically employed by automotive manufacturers or dealerships and are responsible for ensuring that replacement parts for damaged products arrive on schedule. They supervise the warranty process from start to finish, including the shipment process. To find out more about the warranty administrator jobs, please visit InAutomotive.
The automotive warranty administrators are usually responsible for administering all agreed warranty claims, ensuring that all essential documents and parts for return are processed in accordance with vehicle warranty regulations, and preserving customer satisfaction at all times as a Warranty Administrator.
To become a good and successful warranty administrator, you are required to have a particular set of skills. In terms of skills, employers can expect you to be analytical, methodical, and process-oriented. At the workplace, you are also expected to maintain honesty while remaining fair-minded and respectful. Apart from skills, you may require a background in after sales and service.
Along with the GCSE's, you also require customer service skills set for the job. These are the essential requirements for becoming an automotive warranty administrator. Some businesses may favour candidates with previous dealership experience. Other employers may demand that applicants have a specific certification, vocational qualification or pass another pre-employment test.
In a warranty job, the warranty administrators are responsible for reviewing client claims, studying warranty conditions, ensuring the company complies with all warranty criteria, negotiating warranty payments for customers, and resolving claims are all part of this profession.
The warranty administrator performs the tasks related to the warranty of the vehicles. They process warranty claims for each franchise or distributor on time. They also process all warranty paperwork to ensure that it is complete and accurate. These after sales and service personnel verify the factory or distributor's requirements. Using the appropriate accounting schedule, they reconcile all warranty receivables with payments. Entering credit information into a computer also comes under the warranty administrator job description. They immediately resubmit all denied claims or obtain authority to write them off. They also monitor the status of outstanding claims for payment. Any other task can also be assigned. To find out more details regarding warranty administrator jobs, please visit the website InAutomotive.
An administrator is responsible for preparing, organising, and storing paper and digital information and answering questions over the phone and email. These after sales and service personnel must greet visitors at the front desk. They are also responsible for organising calendars, scheduling meetings, and reserving rooms. They may also write letters and reports on the computer and use a database to update computer records. Photocopying and printing, ordering goods for the office upkeep of office systems may also be a part of their job. Coordinating with vendors and contractors, liaising with employees from different areas, such as finance and HR, is also a part of their responsibility.
Excellent mathematical and arithmetic skills are required for the job. They have the ability to calculate rate, ratio, and percent, as well as draw and understand bar graphs. Discounts, interest, commissions, proportions, percentages, area, circumference, and volume are examples of figures and sums that can be calculated by the warranty administrator. They must have the ability to apply fundamental algebra and geometry principles. They must be good at reading and comprehending simple instructions, brief communications, and memoranda. The ability to write simple letters and successfully deliver information to consumers, clients, and other firm employees in one-on-one and small group circumstances is also required.
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