Working 48 hours - Monday to Thursday 19.00-07.00 and Tuesday to Friday 19.00-07.00 Alternate weeks
Working closely with the team in order to create high levels of morale and focus to ensure that work is completed in a timely manner and with excellence in quality. Effective communication with the Workshop Controller and CSR’s to ensure that technicians have valid job specifications and time budget prior to work commencing. Ensuring that customer expectations are managed at all times by working with each stage of the service process and maximising the shifts performance through effective problem solving, coaching & development.
Supervise a team of technicians ensuring that work is carried out as efficiently as possible
To ensure that you and your team are following the Service Process Maps
Proactively select and develop lead/master technician to be able to stand in for specified supervisory tasks during times of peak activity.
Agree resource plans with Workshop Controller (and actions to handle peaks in workload) and anticipate resourcing issues in advance
Ensure technicians are fully briefed on job requirements and budgets per up-front job specifications
Manage workshop work-in-progress versus job specification time budgets and provide timely updates on progress to CSR (or customer when out of hours
Manage job issues / problems in real time to control the quality of the repair and minimise variances versus budgets
Provide diagnostic and technical assistance to technicians to speed fault diagnosis and accurately specify repair solutions
Specify repair solutions to facilitate the production of quotes / works orders using chassis-specific IMPACT job content / packages
Specify repair solutions for defects / minor defects found during service or other planned work
Ensure time recording procedures are complied with including correct use of X codes as per productivity policy
Ensure timely hand over of completed, fully specified jobs to CSR for invoicing
Carry out effective shift hand over including any outstanding repair order & customer issues
Check that all work is supported by formal customer authorisation prior to starting
Be responsible for the Workshop environment, special tools & equipment used during the shift & report any deficiencies.
20 days holiday (pro rata of 25 days) rising with service.
Healthcare Cash Back Scheme
Employee discounts across retailers, cinemas.
Cycle to work scheme
To apply please contact Miles Madden
Motorvation cover all of England. We have a variety of jobs available from Dealer Principal, to Sales Executives, Parts, Service and Technicians position
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