Used Car Sales Manager

Lookers, Volkswagen Guildford

Contract Type: Permanent

Salary: Basic £50,000 - £55,000 per annum with OTE of £70,000 - £75,000

Hours: Monday - Friday 09:*****:00 (with one day off) Saturday 09:*****:00 Sunday 10:00- 16:00 rota basis 

Are you looking for a career-defining role and longing to be part of something new and exciting?! VW Guildford are looking for an ambitious and talented Sales Manager to lead the team.

As Sales Manager, you will act as a role model for customer service excellence for the team, always leading by example. You will develop long-lasting, meaningful relationships with our customers and coach and motivate the team to do so too. You will be reporting into Michael Wales and be responsible for our on-site team of Sales Executives. This is an opportunity not to be missed!

You will oversee the day to day running of the showroom including vehicle valuations and sales, supervising the vehicle journey from workshop prep right through to imaging and showroom presentation. You will work alongside the divisional buyer, dedicated prep Technicians, detailers, and photography team so that you can deliver marketing standards

• Managing the full sales process, from web inquiry to phone & showroom
• Managing staff performance from structured 121’s to training & development
• Implementing department targets and brand KPI's
• Responsible for buying in vehicles. As well as up to date stock pricing
• Ensuring full FCA compliance within the Sales Department
• Manage and own our Customer Satisfaction

You will have prior experience in a similar premium automotive environment with a proven track record in transactional sales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member.

Experience monitoring financial performance against budget and the ability to identify and address any shortfalls promptly is a must. You will need the ability to understand finance and insurance product regulations. The ideal candidate will have excellent communication skills and the ability to influence and negotiate a sale.

About us:

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.  

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package. 

• Competitive salaries with clear pay scales in place as you develop
• Generous annual leave allowance that increases with length of service
• Eligibility to join one of our colleague car plans and cycle to work scheme
• Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
• Critical illness cover after 2 years plus life assurance and free will writing service
• Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
• Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being 
  
  

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. 

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive a driver's licence check will also be carried out.