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Showroom hosts take telephone calls of the customers and handle requests for retail, warranty, and accident cover. They greet and treat the customers in a courteous and professional manner and address their questions and concerns in detail. They have to maintain a positive image of an automobile company and build rapport with the clients.
Though most employers don’t ask for a particular degree for showroom host jobs, if you have studied a relevant course or have experience working with customers, it will give an added advantage to your application. Good communication, problem-solving, and decision-making skills are required for the position along with a presentable and friendly demeanour.
The average per annum income for car showroom host jobs varies depending on the factors like the employer, working hours, and job responsibilities. Overall, the position is among the well-paid ones in the dealership and includes benefits like a pension scheme, long service, and loyalty incentives, staff referral schemes, and company car schemes.
If you want to pursue your career in customer service and are good with handling different kinds of people and love cars, being a showroom host is a great position that you can excel in. You can make good money and improve your skills and qualifications to improve the chances of getting promoted.
Currently, there is a demand for this position by all sorts of automobile companies, the employment opportunities for this role are likely to get even better in the coming few years. If you want to become a showroom host, you can make a brilliant career. Explore job listings by the most popular automotive employers on InAutomotive!
Showroom hosts are the point of contact for customers, they have to answer the phone calls and meet the visitors in person. They have to create a delightful service experience for potential and repeat customers by providing them with their desired information and helping with the warranty and accidental coverage claims. The hosts have to leave a first positive and lasting impression on the people to make them feel welcomed and gratified. Working towards building rapport with the customers is also in the showroom host job description. The showroom hosts can be asked to greet guests at events and recommend the relevant staff to customers.
The day-to-day responsibilities of showroom hosts include answering the telephone enquiries and ensuring that all the questions are being responded to in a genial and satisfactory manner. They have to maintain all the call log information and make follow-up calls when required. They help the dealership with improving CS standards and provide customers with an experience that encourages them to come back. Showroom hosts have to be well-acquainted with all the knowledge about the company and products, they are required to complete their training. They have to utilise their time astutely by managing different tasks and providing quick solutions to problems.
You need to have good communication skills for this position as most of the work involves interacting with customers on phone or in person. Politeness and manners are essential for building showroom host careers, as you have to be courteous towards the customers looking for information and assistance. If you are good with building relationships, it will help you with excelling in the role. Problem-solving and time management skills are also important for the job. Having a pleasant personality will make the work easier for you. Your dream job in the dealership can be just a click away, search on InAutomotive!