Job description About the role An excellent opportunity has arisen for a Workshop Manager to join our very first Jaguar Land Rover Service Centre Ascot, part of the Sytner Group, based in Bracknell. We have been established now for a year, and are looking for someone to join us in at an exciting time as we continue to grow. Supporting our Aftersales Manager, you will manage & lead a strong team in delighting our customers and getting it right first time. You will oversee our team of highly skilled and knowledgeable Vehicle Technicians, Apprentices and Workshop Controllers, providing them valuable support & direction, ensuring their continued development by way of individual training plans. As the workshop manager you will have a daily, weekly focus on the productivity and efficiency of the workshop, assisting them in achieving their productivity targets and driving these forward. It is important to us that our Mangers whilst delivering their role, they also take time to celebrate and have fun with their team, we encourage new incentives and ways of celebrating with them. You will be responsible for all aspects of Health and Safety within the workshop, and supporting this throughout the business. As well as delivering a full Aftersales service to our customers, whilst assisting the Aftersales Manager with maximising profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with clear vision to run an efficient and professional service operation. About you Previous experience in a similar role within the motor industry is essential as well as a strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. Why Sytner? Sytner Group are delighted to announce our brand new and enhanced, industry-leading benefits package. We are passionate about continuing to build an environment where everyone feels valued, appreciated and able to reach their full potential. Our new benefits package is designed to do just that: Additional Holiday Industry-leading Maternity, Paternity and Adoption Pay Bespoke Flexible Working Solutions Enhanced Long Service Awards Discounted Car Schemes High Street Discounts At Sytner, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise. Unsure? Read on… We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.
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Most of the employers ask for a valid driver’s licence and experience of working in a main-dealer workshop. You need to have the requisite knowledge and skills for managing a team of automotive technicians and have to be familiar with the standard rules and regulations. Applicants with NVQ level 3 in motor vehicle and maintenance are preferred for the role.
The garage manager jobs involve organising, planning, and overlooking the day-to-day activities of the workshop. The managers have to make sure that the repair and maintenance work on the vehicles is being carried out by technicians as planned and the equipment and tools they need are all in working condition, they also take care of the finances and hiring.
You need to have good communication and critical thinking skills for workshop manager jobs. Leadership and conflict resolution skills are also needed for the role. An efficient garage manager knows how to manage time and tasks efficiently and understands the importance of diversity and differences in opinion at a workplace.
Though there are no defined entry requirements by the employers for this job role, some companies ask for GCSEs/S grades or automotive NVQS/SVQS at level three type of vocational qualification. On-job training is provided by most employers. Looking for jobs in the aftersales and service field in the automotive industry? Try InAutomotive!
The average per annum salary of workshop managers varies depending on the employers, working hours, job responsibilities, and other factors. Overall, the managers are paid quite well and get benefits like performance bonuses and health insurance. If you want to pursue your career as a garage manager, the job is monetarily rewarding.
Workshop managers direct, plan and organise the daily activities of the garages. They make sure that all the vehicle repair, maintenance, and other tasks are assigned to the technical personnel and are being carried out in a professional and proactive manner. They determine the budget required for buying the technical equipment and tools and check if all the work is being done in compliance with the set standards and quality. Focusing on customer satisfaction and increasing client retention levels is also in the garage workshop manager job description. The managers make certain that all the business accounts are well-managed and maintained.
The routine responsibilities of workshop managers include managing, training, and hiring of the staff. They are required to prepare a budget considering the operations of a garage. They have to keep the record of all customer accounts and financial details well-organised. They can be asked to control the cost so they must be good at managing the finances. Building rapport with the customers and creating delightful experiences for them is also the responsibility of these managers. They provide information about garage merchandise when required by the staff or customers. They need to make sure that all the required spare parts, equipment, and materials are made available to the technicians.
You need effective communication skills for this role as coordinating with the team members, customers, and other departments is a basic requirement. Being a good leader will help you lead the staff and motivate them to give their best. If you know how to manage time efficiently, it will go a long way in building a successful career. Workshop managers ought to have the emotional intelligence to empathise with the team members and other people they interact with. They must know how to solve problems and think outside the box. Searching and applying for aftersales & service jobs in the UK’s automotive industry has been made easy by InAutomotive!
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