Service Manager Jobs

Service Manager (Cycles) - Paddington

Salary: £25k - £35k + OTE + Pension+ 28 days holiday + Discount + Free Bicycle

The Company:

Our client is a highly successful family run cycle business for the past 80 years. The company have an amazing range for the whole family featuring Specialized, Brompton electric bikes and may more high end bikes. The business offer same day repairs and services and they are expanding their stores throughout London.

Job Role:

The role of Service Manager is to strengthen & support the customer focused sales team by managing service workflow. Success in the role is defined by displaying both enthusiasm and technical expertise to deliver efficient workshop management. Enhancing the customer experience by striving to help riders of all abilities discover the benefits of cycling. Facilitates these rider benefits through the use of proven 1st class mechanical skills, class leading customer service acumen, and engaged leadership of a team of skilled mechanics & bike builders.

Responsibilities and Duties:

• Manages service workflow at front of house
• Champions all communications as prime point of contact for inbound/outbound Workshop channels
• Responsible for bicycle triage & workshop service quotes
• Responsible for efficient workshop management
• ‘On the tools’  front of house open workshop
• Delivers 1st Class Analogue-Bike technical servicing as team leader
• Delivers 1st Class E-Bike technical servicing as team leader
• 10% ‘on the tools’ + 90% Customer Services Management
• Takes responsibility for parts & accessories ordering
• Line management responsibilities for team of skilled mechanics & bike builders
• Displays a proactive approach to handle customer service tasks
• Shared performance target with Sales Manager

About You:

• Personal focus on the customer (Rider centric approach)
• Detail orientated
• Inspires people
• Loves cycling
• Friendly
• Professional

Personal Attributes:

• Experienced mechanic, who can lead the workshop services team into the future
• Demonstrates excellent technical skills
• Delivers efficient time management
• Enjoys the variety of human life encountered in the retail industry
• Loves people, and relishes the opportunity to nurture relationships
• Quickly and positively adapts to the ever-changing needs of the business
• Actively follows up with riders to help positively maintain the companies customer journey

Qualifications & Experience:

• Bicycle retail experience
• Qualified to a Cytech Technical standard, & e-bike technical experience from Bosch, Shimano, Yamaha, Mahle, Brose, Fazua is preferred, although specific training in all areas will be provided to the successful candidate
• Connected to the riding scene at an enthusiasts’ level
• Loves to ride bikes

If you’re looking for a new challenge and think you could make this role your own, please get in touch.

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Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.