Parts Advisor

Parts Advisor – Basingstoke

£26,000 - £34,000 Basic Salary
1 in 4 Saturdays (Paid at Overtime Rate)

An exciting opportunity has arisen for an experienced Parts Advisor to join a busy and successful automotive dealership in Basingstoke. This role is ideal for someone with strong automotive parts knowledge, excellent customer service skills, and a proactive approach to supporting both retail and workshop customers.

As a Parts Advisor, you will play a key role in ensuring the smooth operation of the parts department, supplying parts efficiently to technicians, trade customers, and retail customers while maintaining accurate stock control and delivering outstanding service. 

Key Responsibilities

• Identifying and supplying the correct vehicle parts and accessories.
• Assisting workshop technicians with parts requirements.
• Handling customer and trade enquiries via phone, email, and face-to-face.
• Processing orders, quotations, and invoices accurately.
• Monitoring stock levels and placing orders where required.
• Managing goods inwards, stock movements, and returns.
• Maintaining accurate inventory records and ensuring the department remains organised.
• Building and maintaining strong relationships with customers and suppliers.

What We're Looking For

• Previous experience as a Parts Advisor or within an automotive parts environment.
• Strong knowledge of vehicle parts and accessories.
• Excellent communication and customer service skills.
• Good IT literacy and experience using dealer management or parts catalogue systems.
• Highly organised with strong attention to detail.
• Full UK driving licence preferred.

What's On Offer

• £26,000 - £34,000 basic salary depending on experience.
• 1 in 4 Saturdays paid at overtime rate.
• Manufacturer and in-house training.
• Career progression opportunities within a growing business.
• Supportive and professional working environment.