Overview of the Role:
You will take and process orders through various communication channels in a highly professional and polite manner, often high volume phone calls. The ideal candidate will need to have an understanding of motor vehicle mechanics and have worked in a sales and customer service role previously. You will also use our sales systems for business development by using your initiative to identify sales leads and opportunities with customers based on the data you find within the systems. You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.
40 hours per week, usual hours: 9.00am- 5.30pm Monday to Friday with 40 minute break, however there will be a requirement to work additional hours, including evenings and weekends as required by the business.
This is your chance to work for a supportive family run business who has a strong ethos on employee wellbeing.
Liaise with customers via all communication channels including by telephone, email, face to face and through our website
Establish customers’ requirements for parts availability and delivery
Take orders and payments, raise purchase requisitions and liaise with credit control
Develop and maintain excellent customer relationships through all communication channels
Maintaining and providing comprehensive product information to customers
Understanding and demonstrating customer care and high levels of customer service
Confidently making and closing sales, looking for link selling opportunities where appropriate and identifying new business opportunities
Visit customers as required
Use internal stock control, customer relationship management and sales systems
Represent DMG at trade exhibitions, events and demonstrations and carry out the above tasks as required
Match outputs with customer requirements as appropriate
Understanding of motor vehicle mechanics is essential
An understanding of internal stock control, customer relationship management and sales systems
Polite and professional communication style to all stakeholders
Enthusiastic, reliable and flexible team player that conducts themselves professionally
Able to work to deadlines and manage time effectively
High attention to detail
22 days per annum plus statutory days
Birthday day off
Holiday purchase scheme (2days)
Healthcare cashback plan
Pension scheme (auto enrolment)
Opportunity for overtime
Should you feel you meet the eligibility criteria, please submit an up to date CV for consideration, highlighting your experience of customer service, sales and understanding of motor vehicle mechanics.
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