Workshop Manager

Bowker Preston BMW & MINI is part of a successful, well-established family-owned Motor Group, and we’re looking for an experienced Workshop Manager to join our Centre on Preston Docklands. You’ll be working in a state-of-the-art workshop, earning a competitive salary with generous benefits and funded training and development opportunities.

The Role

This busy role will suit an enthusiastic individual with previous Workshop Manager or Service Manager experience. You must have a positive attitude and willingness to work as part of an effective team, as well as being an excellent communicator who can meet and exceed high customer expectations and service levels.

Reporting directly to the Service Manager, the ideal candidate will have strong organisational and people management skills together with a hands-on approach. You will be responsible for the day-to-day operation of the workshop and will work closely alongside the Workshop Controller on a daily basis to ensure effective workshop scheduling, technician utilisation, and the smooth progression of repairs from booking through to completion.

You must also have the ability to motivate, develop, and train staff whilst meeting targets and deadlines.

Main Responsibilities

• Manage the overall performance and day-to-day operation of the workshop, ensuring efficient workflow planning, resource allocation, and operational performance.
• Coordinate workshop loading, monitor repair progress, maximise technician efficiency, and ensure vehicles are completed on time.
• Drive productivity, efficiency, quality, utilisation, and profitability to achieve workshop and business targets.
• Work collaboratively with the Service Manager, Workshop Control, and the Service & Parts Advisors to ensure repairs progress efficiently and customers receive an exceptional level of service.
• Promote a strong culture of health and safety, compliance, and quality across the workshop environment.
• Monitor performance and drive continuous improvement initiatives to enhance operational efficiency, customer satisfaction, and business results.
• Plan and organise available workshop hours to maximise labour sales and workshop efficiency.

Skills & Experience

• Self-motivated.
• Excellent interpersonal and organisational skills.
• An effective communicator.
• Well-presented and personable.
• Previous experience in a similar role is essential.

Working hours are 40 hours per week, Monday to Friday.

The Benefits

• Extremely competitive salary and bonus structure.
• 25 days' holiday (plus bank holidays).
• Additional day's holiday on your birthday.
• Company ECOS/Salary Sacrifice vehicle.
• Discount retail shopping platform.
• Preferential family rates.
• Company pension scheme.
• Death in Service policy.
• Workwear supplied.
• Cycle to Work scheme.
• Training, coaching, and development funded.
• Incentives and rewards.
• Free tickets to local and national events.
• Staff social events.
• On-site car parking.

If you share our passion for delivering outstanding customer service and can demonstrate the required skills, experience, and enthusiasm, please apply today with your current CV and a covering letter.

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