Master Technician / Workshop Controller

Master Technician / Workshop Controller

Salary: £55,000–£60,000 Basic
Hours: Monday–Friday
Fleet Size: Approximately 70 Vehicles
Location: Swanmore

Role Overview

We are seeking a highly skilled and experienced Master Technician / Workshop Controller to take responsibility for the maintenance, repair, compliance, and operational readiness of a fleet of approximately 70 vehicles. This is a hands-on leadership role combining advanced diagnostic expertise with workshop management responsibilities.

The successful candidate will oversee all workshop activities, ensure maximum vehicle availability, maintain compliance standards, and lead the day-to-day operation of the fleet maintenance function.

Key Responsibilities

Workshop Management

• Manage the daily operation of the workshop and fleet maintenance programme.
• Plan, schedule, and prioritise all servicing, repairs, inspections, and MOT preparation.
• Allocate work effectively to technicians and monitor progress.
• Ensure all repairs are completed safely, efficiently, and to manufacturer standards.
• Minimise vehicle downtime and maximise fleet availability.

Master Technician Duties

• Diagnose and rectify complex mechanical, electrical, and diagnostic faults.
• Provide technical support and guidance to workshop staff.
• Conduct final quality-control inspections on completed work.
• Stay current with vehicle technology, manufacturer updates, and industry best practice.
• Undertake advanced fault-finding across a mixed vehicle fleet.

Fleet Compliance & Maintenance

• Ensure all vehicles meet legal, safety, and operational requirements.
• Maintain accurate maintenance, inspection, and compliance records.
• Oversee MOT scheduling, servicing intervals, and defect management.
• Monitor vehicle condition and recommend replacement or refurbishment where appropriate.
• Ensure compliance with Health & Safety legislation and company policies.

Leadership & Team Development

• Lead, mentor, and develop workshop personnel.
• Conduct performance reviews and identify training requirements.
• Promote a culture of accountability, safety, and continuous improvement.
• Support recruitment and onboarding of technical staff when required.

Budget & Cost Control

• Manage workshop expenditure and maintenance budgets.
• Control parts purchasing and inventory levels.
• Negotiate with suppliers and external repair providers.
• Monitor maintenance costs and identify opportunities for savings.
• Deliver cost-effective fleet maintenance without compromising quality or safety.

Candidate Requirements

Essential

• Qualified Master Technician, Senior Technician, Workshop Controller, or Fleet Engineering Supervisor.
• Level 3 NVQ, City & Guilds, or equivalent qualification in Vehicle Maintenance and Repair.
• Extensive experience in diagnostics, fault-finding, and vehicle repair.
• Strong workshop management and leadership experience.
• Excellent planning, organisational, and communication skills.
• Experience managing fleet maintenance operations.
• Full UK Driving Licence.

Desirable

• IRTEC accreditation.
• HGV, LCV, or mixed fleet experience.
• Transport compliance knowledge.
• IOSH or Health & Safety qualification.
• Experience with fleet management software and workshop management systems.

Key Performance Indicators (KPIs)

• Fleet Availability
• Vehicle Downtime Reduction
• First-Time Fix Rate
• Workshop Productivity & Efficiency
• Maintenance Cost Control
• MOT Pass Rate
• Compliance & Audit Performance
• Health & Safety Compliance
• Team Performance & Development

Benefits

• £55,000–£60,000 Basic Salary
• Monday–Friday Working Pattern
• Company Pension
• Training & Professional Development
• Modern Workshop Facilities
• Career Progression Opportunities
• Company Vehicle (where applicable)