Trade Parts Advisor

Trade Parts Advisor

£25k - £27k basic / £31k - £35k OTE 

Croydon

Permanent/Full Time

Working Hours: Monday to Friday (8am – 5.30pm) / 1 in 2 Saturdays (8am – 1pm) 

Our client, a franchised dealership in the Croydon area, is on the lookout to recruit an experienced Trade Parts Advisor to join their busy team. If you are interested in finding out more – please contact us today! 

Duties & Responsibilities: 

• Responding to customer queries and complaints in an efficient and professional manner. 
• Escalating customer issues with senior parts advisors and management when the need arises. 
• Adhering to company policies and procedures when interacting with customers. 
• Following up on customer calls to ensure that customers are satisfied. 
• Staying up to date with products, services and policies by attending training sessions. 
• Ensuring that they accurately comprehend customer requests and issues by confirming and clarifying information. 
• Maintaining accurate customer records in the companies CRM system and completing call logs and reports. 
• Parts look up and pre pick customer orders. 

Your Background & Skill: 

• Proven experience as a Parts Advisor within the motor trade. 
• Knowledge of vehicle layout, parts catalogues and computer stock lists. 
• Stock control experience. 
• Excellent communication skills. 
• Ability to work towards deadlines. 
• Committed to delivering excellent customer service. 
• Confident and professional. 

For further details on this role and other jobs in the motor trade, please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.