Service Advisor

Service Advisor
Nottingham, Nottinghamshire

£26,000 Basic Salary plus Bonus Scheme.

We are recruiting an experienced Service Advisor for a Franchised Car Dealership in the Nottingham area.

PLEASE ONLY APPLY IF YOU HAVE PREVIOUS CAR DEALERSHIP SERVICE ADVISOR EXPERIENCE.

The Role

Our client is currently looking for an experienced Service Advisor who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair.

Your duties will include, but not limited to:

• Book service and repair work always ensuring workshop and parts availability
• To keep customers fully informed of progress and advise of extra work needed
• To organise loan car bookings
• To invoice on time and accurately used warranty transactions are submitted and invoiced daily
• To obtain and process payments according to agreed policy’s
• To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
• To maintain accurate customer records on Kerridge & Dialog
• Help deliver balance scorecard results for department to meet manufacturers expectations
• To make telephone follow-up / Up sell / Progress calls
• To convert as many inbound / outbound calls into bookings as possible

Required Skills & Experience

• Ideally full clean driving licence 6 points or less
• Effective communication skills
• The ability to deliver customer excellence
• A good standard of verbal and numerical reasoning
• Computer literacy
• A keen eye for detail
• Previous experience in the role would be an advantage
• Previous experience in a target driven role

Benefits include

• Colleague discounts on new and used vehicle purchases, parts and servicing
• Eyecare & Wellbeing Centre
• Cycle to work scheme
• Access to a discount shopping portal with many high street retailers
• Charity fun days and activities
• Long Service recognition including additional holiday entitlement
• Car sales referral bonus
• Monthly newsletter communications, to keep you updated on company activity

We have full time, part time or job share opportunities for the right candidate

Working hours Monday to Friday 8am - 5.30 pm 1 hour lunch. Alternative Saturdays 8am - 1pm

Job Type: Full-time

Salary: £26,000-£30,000 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus

If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful.
Candidates must be eligible to work in the UK without restriction.
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Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.