Warranty Advisor Job Description
Before applying to fill warranty advisor vacancies, a quick knowledge of all the aspects of this job is useful to have. To get this job, you usually need a high school diploma only, or an equivalent degree. You should have a background in customer care that can help and guide you in your job. You can also get this experience with the help of a training program or an internship. After the required level of training, you become eligible for the job. The warranty advisor supervises the whole process for warranty and addresses the claims made by customers regarding the malfunctioning vehicle parts.
Warranty Advisor Job Responsibilities
Warranty advisor jobs require you to undertake all the matters that are related to the warranty process of your company. As a warranty advisor, you will monitor the warranty process from the beginning to the end. You will work for your dealership by ensuring the timely arrival of replacement parts for faulty products. You will monitor the shipping process, analyse customer warranty claims and determine if the claim is being covered by the warranty or not, as well as ensure the smooth operation of the warranty department.
Skills Required For Building Warranty Advisor Career
The main skill required in this job is good customer care services. You should excel in customer care services, because that’s the main skill your job centres around. You should also be good in communication skills. You should have a thorough knowledge of the warranty process. The warranty advisors possess complete information about the different vehicles and their components. Customers ask them questions and they give valuable answers related to the vehicle or even its pricing. Go to InAutomotive if you are looking for the latest aftersales and service jobs in the automotive industry.