Rental Customer Advisor Job Description
Rental customer advisors essentially work with the management and other teams to ensure customer service excellence. They take care of comprehensive rental services that include the selling and controlling of documentation for different vehicles. They handle the vehicle supply and maintenance as well. Providing courteous and quality customer service is also in the rental customer advisor job description. General collection and delivery driving duties can also be assigned to the customer advisors. They have to make certain the schedules for vehicle delivery and other tasks are avidly met. They are required to proactively respond to customer complaints and initiate contact with the concerned departments to have them resolved.
Rental Customer Advisor Job Responsibilities
The day-to-day responsibilities of rental customer advisors include providing customers a gratifying service experience both in person and over the telephone or other media. They have to prioritise the checklist of a rental branch and ensure that there is effective coordination between the teams. Addressing customer concerns is also the responsibility of rental customer advisors. They have to take care of the complaints lodged against the quality of vehicles or other services and provide customers satisfactory solutions. They monitor the expenditures and ensure that the expenses don’t exceed the provided budget. They run the reports daily and ensure action against them.
Skills Required to Build Rental Customer Advisor Careers
Organisation skills are important for the job as it requires administering and determining the different duties. Communication skills both verbal and written count for coordinating effectively with the team and customers. Adaptability to the working hours, environment, and workplace are also required for the role. Problem-solving and critical thinking will help with resolving customer issues astutely. A team player will better fit in the role as the position is about interacting within the team and other staff for successful completion of tasks. Looking for vacancies in the car rental companies around you in the UK? Try InAutomotive to find your desired rental job!