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Car rental customer advisors provide a detailed car rental service to the customers that include selling, documentation, supplying the vehicles, and keeping them well-maintained. They work towards improving the company’s image and ensure that the customers are offered a stellar experience. They also make certain that the schedules and deadlines for the tasks are met.
Most employers don’t ask for a particular degree but prefer relevant rental industry experience for rental customer advisor jobs. You need to have the full UK driving licence to be eligible for applying to the position. Administrative skills are also required for the role and you ought to be flexible and a team player to handle the different tasks.
The average per annum salary for rental customer advisor vacancies varies depending on the factors like the employer, working hours, and job description. The position is among the well-paid ones in the car rental department and the customer advisors are offered benefits like healthcare, maternity and paternity packages, retail discounts, and more.
Just like any other job, it has its challenges but if you have an interest in customer service and sales, you are likely to find the work enjoyable. Building your career as a rental customer advisor has promising prospects but you need to be focused and motivated. Search for job listings by popular automotive employers in the UK on InAutomotive!
Excellent communication skills are needed for the job as interacting with customers and other team members are the basic requirement. Strong administrative skills will prove helpful in managing the different tasks efficiently and completing them according to the given timelines. Team spirit and flexibility with working hours are also essential for the position.
Rental customer advisors essentially work with the management and other teams to ensure customer service excellence. They take care of comprehensive rental services that include the selling and controlling of documentation for different vehicles. They handle the vehicle supply and maintenance as well. Providing courteous and quality customer service is also in the rental customer advisor job description. General collection and delivery driving duties can also be assigned to the customer advisors. They have to make certain the schedules for vehicle delivery and other tasks are avidly met. They are required to proactively respond to customer complaints and initiate contact with the concerned departments to have them resolved.
The day-to-day responsibilities of rental customer advisors include providing customers a gratifying service experience both in person and over the telephone or other media. They have to prioritise the checklist of a rental branch and ensure that there is effective coordination between the teams. Addressing customer concerns is also the responsibility of rental customer advisors. They have to take care of the complaints lodged against the quality of vehicles or other services and provide customers satisfactory solutions. They monitor the expenditures and ensure that the expenses don’t exceed the provided budget. They run the reports daily and ensure action against them.
Organisation skills are important for the job as it requires administering and determining the different duties. Communication skills both verbal and written count for coordinating effectively with the team and customers. Adaptability to the working hours, environment, and workplace are also required for the role. Problem-solving and critical thinking will help with resolving customer issues astutely. A team player will better fit in the role as the position is about interacting within the team and other staff for successful completion of tasks. Looking for vacancies in the car rental companies around you in the UK? Try InAutomotive to find your desired rental job!