Customer Services Executive Job Description
Customer services executives are required to attentively listen to the customers and provide them with all the essential assistance and support. They have to utilise their technical knowledge and problem-solving ability to provide satisfactory solutions to every issue or complaint lodged. They communicate with the manufacturers and quality control teams to tend to the problems. While handling the customer queries, they need to identify the problems and initiate contact with the concerned department to deal with them. Maintaining the client management documents is also in the customer services executive job description. The customer services executives have to provide support to the field sales managers whenever needed.
Customer Services Executive Job Responsibilities
The responsibilities of customer service executives include answering the phone calls of the customers and responding to their emails in a timely and gratifying manner. They need to ensure that the issues pertaining to delivered vehicles for customers are resolved quickly. They can be asked to provide telephonic assistance to the vehicle drivers and management team. Handling the vehicle replacement issues, they have to initiate the communication with the designated department and remind them till the problem is sorted. Acting as the ambassador of the company they take part in the one-on-one meetings with customers and suppliers. They need to maintain customer records and databases.
Skills Required to Build a Customer Services Executive Career
Strong communication and customer service skills are a must-have for the job as most of the work involves interacting with customers and coordinating with teams. Good mathematical and analytical skills are likely to come in handy for the position. The ability to adapt to a fast-paced changing environment is also required for the job. You need to have effective problem-solving skills and the capability to think critically and creatively for proposing solutions to an issue. Attention to detail will help you with performing your duties in a scrupulous and efficient manner. Apply easily to your dream aftersales job in the UK’s automotive industry by using InAutomotive!
