Job description About the role Are you a great team leader with exceptional inter-personal skills? Are you ready to take things to the next level? BMW & Mini Solihull is currently recruiting for a Workshop Manager. This is a unique opportunity to work with the BMW & Mini brands at a very exciting time in the brands history. About you This role would suit someone already working as a Workshop Manager or Workshop Controller, however an experienced senior Service Advisor would be considered. The successful candidate will have to: Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction. Ensure efficient use of materials, equipment and labour resources. Build strong relationships with the brand and have a strong understanding of warranty processes. Actively coach and support the service team to develop individual competencies. Develop training plans for all technical personnel, and play an active role with development. Ensure Health and Safety procedures are observed and maintained at all times. Ensure efficient progression of work through the workshop. To identify key processes and work on improving workshop flow and streamline the customer journey. Increase productivity by removing waste, alongside tracking KPI's and team management. Why Sytner? Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'. We also offer dedicated VWG training to enable you to be VWG Certified. We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, company car, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. We are committed to being the best company to work for and recently we were ranked the top-rated retailer on Glassdoor as a result of direct colleague feedback.
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Most of the employers ask for a valid driver’s licence and experience of working in a main-dealer workshop. You need to have the requisite knowledge and skills for managing a team of automotive technicians and have to be familiar with the standard rules and regulations. Applicants with NVQ level 3 in motor vehicle and maintenance are preferred for the role.
The garage manager jobs involve organising, planning, and overlooking the day-to-day activities of the workshop. The managers have to make sure that the repair and maintenance work on the vehicles is being carried out by technicians as planned and the equipment and tools they need are all in working condition, they also take care of the finances and hiring.
You need to have good communication and critical thinking skills for workshop manager jobs. Leadership and conflict resolution skills are also needed for the role. An efficient garage manager knows how to manage time and tasks efficiently and understands the importance of diversity and differences in opinion at a workplace.
Though there are no defined entry requirements by the employers for this job role, some companies ask for GCSEs/S grades or automotive NVQS/SVQS at level three type of vocational qualification. On-job training is provided by most employers. Looking for jobs in the aftersales and service field in the automotive industry? Try InAutomotive!
The average per annum salary of workshop managers varies depending on the employers, working hours, job responsibilities, and other factors. Overall, the managers are paid quite well and get benefits like performance bonuses and health insurance. If you want to pursue your career as a garage manager, the job is monetarily rewarding.
Workshop managers direct, plan and organise the daily activities of the garages. They make sure that all the vehicle repair, maintenance, and other tasks are assigned to the technical personnel and are being carried out in a professional and proactive manner. They determine the budget required for buying the technical equipment and tools and check if all the work is being done in compliance with the set standards and quality. Focusing on customer satisfaction and increasing client retention levels is also in the garage workshop manager job description. The managers make certain that all the business accounts are well-managed and maintained.
The routine responsibilities of workshop managers include managing, training, and hiring of the staff. They are required to prepare a budget considering the operations of a garage. They have to keep the record of all customer accounts and financial details well-organised. They can be asked to control the cost so they must be good at managing the finances. Building rapport with the customers and creating delightful experiences for them is also the responsibility of these managers. They provide information about garage merchandise when required by the staff or customers. They need to make sure that all the required spare parts, equipment, and materials are made available to the technicians.
You need effective communication skills for this role as coordinating with the team members, customers, and other departments is a basic requirement. Being a good leader will help you lead the staff and motivate them to give their best. If you know how to manage time efficiently, it will go a long way in building a successful career. Workshop managers ought to have the emotional intelligence to empathise with the team members and other people they interact with. They must know how to solve problems and think outside the box. Searching and applying for aftersales & service jobs in the UK’s automotive industry has been made easy by InAutomotive!
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