Workshop Controller Workshop Controller, Wakefield Full Time, Permanent Salary: £28,000 - £42,000 Basic: £28,000 OTE: £36,000 - £42,000 Hours: Monday to Friday 08:00 - 17:00, with a Saturday Rota CarShop (the 35th best place to work in the UK) is the home of good cars and good carma! Our vehicle technicians are at the centre of this, ensuring all cars that come through our service centre are serviced to a high standard and our workshop controller manages that process and ensure everything runs smoothly. Working in one of our state-of-the-art service centres, variety is the spice of life here at CarShop you will not be working on a single make or model. With over 9,000 cars in-group stock at any one time plus a vast network of customers, you never know what you will be working on next. You will: * Receive customer enquiries by phone and in person and ensure that all needs and requirements are met. * Advise on estimated costs of repairs and work to be undertaken as well as expected completion times. * Ensure all work was completed. * Make sure that cash sales are charged, and money collected. We’ll also offer training and development, as well as great career opportunities in our fast-growing business. Our target is to be double the size we are today in the next three years. We don’t have a huge list of requirements for our team leaders, but would be great if you have: * A professional and well-presented person with a passion for customer service. * Excellent communication skills both written and verbal * Brilliant attention to detail. * Experience in the motor industry especially in a service centre environment. A passion and interest in cars with a desire to learn more about servicing and mechanical work. A full UK/EU Driving license is essential for this role. What does good carma get you? Along with a competitive salary and a brilliant environment, our fantastic benefits package includes: * 31 days annual leave (inclusive of 8 bank holidays) rising with service * Structured career progression path * Discounts on CarShop products * Wide-ranging corporate discount scheme and colleague reward program And much more!! Who are CarShop? - apart from the 35th best place to work in the UK (Glassdoor) CarShop was established in 1999 and are now part of the prestigious Sytner Group with 12 large stores, 3 Express stores and some extremely ambitious growth plans, we can’t wait to welcome you to the family. With a 4.8 out of 5.0 rating on Glassdoor and 96% of our people saying they would recommend us to a friend, it is time to join us and start spreading good carma. Our recruitment process is all about good carma. CarShop welcome applications from all walks of life, we encourage diversity of all kinds in our offices, prep centres and stores and we think that anyone and everyone can be a part of that. We do not discriminate in our process in any way shape or form and if you need proof of this, just walk into one of our fabulous stores and see for yourself. You may also have experience of: Workshop Manager, Service Centre Manager, Bodyshop Manager, Bodyshop Controller, Body Shop Manager, Body Shop Controller, Vehicle Technician, Vehicle Tech, Master Technician, Master Tech, Mechanic, Senior Technician, Senior Mechanic, etc
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Workshop controllers manage time and resources so that all the tasks are done in a planned and organised manner. They hand out work to the vehicle technicians and make sure that they do it efficiently. They also contribute toward achieving the short-term and long-term goals by assisting the service manager and other team members.
Some employers will ask for relevant experience and it would add an advantage to your application if you have completed an apprenticeship and are good with managing people and tasks. Confidence and leadership skills are also required for workshop controller jobs. You need to be excellent at communicating with the customers and creating delightful experiences for them.
The average monthly and yearly salary of workshop controllers varies depending on factors like job responsibilities, working hours, and the employer. Most of the workshop controller vacancies have good per annum salaries and benefits like a pension scheme, career development opportunities, paid holidays, life insurance, and more, the job is monetarily rewarding and has perks.
Experience in a dealership and a valid driving licence are the essential requirements to apply for this role. You are required to be smart with using IT and ought to have technical knowledge about the vehicles. You also need to have a work permit or citizenship that gives you the right to be employed in the UK.
The automotive industry is constantly innovating and developing, so there are promising opportunities in different fields. If you have always liked management jobs and have a passion to know the mechanics of vehicles, this can be a gratifying role for you. Explore the recently advertised job listings in the UK’s automotive industry on InAutomotive!
Workshop controllers make sure that the repair, service, and maintenance work of the vehicles within a dealership or garage is done in an efficient manner. They coordinate with other departments for managing the operations. They are required to manage the team of technicians and coach them to ensure that all the tasks are completed as instructed and the deadlines and goals are met. Providing satisfactory and pleasing customer service is also in the workshop controller job description. Assisting the colleagues and other teams to provide a quality and seamless experience to customers is also what the automotive workshop controllers do.
The responsibilities of workshop controllers include maintaining quality standards for the repair, service, and maintenance work of the vehicles. They have to report to the service manager and provide assistance regarding aligning and accomplishing the set goals and objectives. They have to provide cost estimation for the tasks pertaining to repairs and servicing. They order the required parts for different vehicles as requested by the technicians. Being in the aftersales and service department, they have to ensure that the warranty standards are complied with. Giving priority to customer needs and satisfaction when assigning and scheduling work is also the responsibility of workshop controllers.
For pursuing workshop controller careers, you need to have strong interpersonal and problem-solving skills. Being attentive to detail will help you with not missing out on important tasks and issues. The role requires communicating with the customers, other team members, and managerial staff, so you have to be good at interacting verbally and in writing. The ability to work in stressful situations and take pressure will come in handy for this position. You ought to be good at leading and managing the team so leadership skills are important for the job. Looking for aftersales and service jobs in the automotive industry? Explore the latest vacancies on InAutomotive!
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