Drive Motor Retail celebrates a turnover of approximately £250 million per annum and employees over 700 members of staff across 13 dealerships and one dedicated service centre which gives the business both a national presence and a local community spirit. Comprising a network of Vauxhall, Citroen and MG dealerships across England and was named Vauxhall’s European Dealer Group of the Year in 2019. We pride ourselves on our great customer satisfaction score across the network and our employees are at heart of that. Do you have a passion for Service? Right now we are actively recruiting for a Workshop Controller to join our successful team. Hours: Monday to Friday 8.00am to 6pm 1 in 4 Saturdays 8.00am – 12 noon Your Role * You will be responsible for the day to day workshop loading whilst ensuring labour sales targets are achieved. * Daily ordering and supply of parts and consumables to the workshop and retail customers. * Quality check 3 vehicles in the workshop per day. * Ensure accuracy of all vehicle and customer data including telephone numbers and email addresses. * To acknowledge customers and potential customers of our business in a warm and friendly manner clearly understanding that you are an ambassador for Drive. * You and your team should strive to achieve the accepted customer satisfaction standards and customer retention. Job Requirements: * It is vital that you have an understanding of the parts ordering and supply process to customers and workshop. * Have mechanical experience along with a traceable work history within a busy service department. * Competent in using IT, knowledge of Kerridge (ADP) would be an advantage * Managing a small team. * Experience with face to face contact with customers. * Maintain high standards, with a strong work ethic. In return we offer a competitive package, a modern working environment plus full training on our systems and product knowledge that you would expect with a national company. To apply for this position please email *********@drivemotorretail.co.uk
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