Automotive retailer Harwoods Group, represents prestigious car brands Aston Martin, Audi, Bentley, McLaren, Volvo, Jaguar and Land Rover, as well as the truck brand MAN. We have eighteen businesses across Sussex, Surrey, Kent and Hampshire. Our vision is to ‘create memorable experiences’, as we believe our primary role is to add maximum value to the customer journey. We also aim to make working at Harwoods as memorable and enjoyable as possible and benefit from above average employee engagement. With 98% of staff scoring positively when asked ‘I care about the future of Harwoods’, we’re a safe bet for a job and career. Harwoods Jaguar Land Rover Brighton are an appointed Jaguar Land Rover new and used car retail operation, with a full service and repair facility. In addition, we have a MOT facility on site. Our exciting and stunning new site in Brighton represents Jaguar and Land Rover across the south east region from Hastings to Heathfield, across to Burgess Hill and Henfield and down to Worthing, with our core area being Lewes and Brighton. We have a team of hard-working, experienced staff, who are dedicated to delivering great customer experiences, with our customer-centric culture evident throughout the business. Job Purpose The role of the Workshop Controller is to: * Manage the process of optimising workshop resources to meet agreed departmental budgets. * Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department. Key Responsibilities * Calculate and manage the effective use of workshop resources for the business. * Monitor individual and workshop efficiencies to ensure key performance indicators are met. * Plan the distribution of work amongst the team utilising available skills mix. * Identify individual training and development needs. * Manage liaison between workshop and service reception on customer vehicle progress. * Manage workshop standards in accordance with brand standards requirements. * Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators. * Maintain and develop own skills and technical knowledge. * Maintain safe working practices and abide by the working rules and standards of the business. Policies All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role. Person Specification Essential * Proof of Right to Work in the UK. Experience Desirable * Relevant manufacturer experience. Skills & Knowledge Essential * Full UK driving licence. * Smart appearance. * Competency in numeracy, literacy and IT. Competencies Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework. Delivering Memorable Customer Service Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations. Level: Team Member High Performing Teams Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values. Commercial and Operational Excellence Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently. Innovation & Improvement Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things. Brand Aligned Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.
Workshop controllers manage time and resources so that all the tasks are done in a planned and organised manner. They hand out work to the vehicle technicians and make sure that they do it efficiently. They also contribute toward achieving the short-term and long-term goals by assisting the service manager and other team members.
Some employers will ask for relevant experience and it would add an advantage to your application if you have completed an apprenticeship and are good with managing people and tasks. Confidence and leadership skills are also required for workshop controller jobs. You need to be excellent at communicating with the customers and creating delightful experiences for them.
The average monthly and yearly salary of workshop controllers varies depending on factors like job responsibilities, working hours, and the employer. Most of the workshop controller vacancies have good per annum salaries and benefits like a pension scheme, career development opportunities, paid holidays, life insurance, and more, the job is monetarily rewarding and has perks.
Experience in a dealership and a valid driving licence are the essential requirements to apply for this role. You are required to be smart with using IT and ought to have technical knowledge about the vehicles. You also need to have a work permit or citizenship that gives you the right to be employed in the UK.
The automotive industry is constantly innovating and developing, so there are promising opportunities in different fields. If you have always liked management jobs and have a passion to know the mechanics of vehicles, this can be a gratifying role for you. Explore the recently advertised job listings in the UK’s automotive industry on InAutomotive!
Workshop controllers make sure that the repair, service, and maintenance work of the vehicles within a dealership or garage is done in an efficient manner. They coordinate with other departments for managing the operations. They are required to manage the team of technicians and coach them to ensure that all the tasks are completed as instructed and the deadlines and goals are met. Providing satisfactory and pleasing customer service is also in the workshop controller job description. Assisting the colleagues and other teams to provide a quality and seamless experience to customers is also what the automotive workshop controllers do.
The responsibilities of workshop controllers include maintaining quality standards for the repair, service, and maintenance work of the vehicles. They have to report to the service manager and provide assistance regarding aligning and accomplishing the set goals and objectives. They have to provide cost estimation for the tasks pertaining to repairs and servicing. They order the required parts for different vehicles as requested by the technicians. Being in the aftersales and service department, they have to ensure that the warranty standards are complied with. Giving priority to customer needs and satisfaction when assigning and scheduling work is also the responsibility of workshop controllers.
For pursuing workshop controller careers, you need to have strong interpersonal and problem-solving skills. Being attentive to detail will help you with not missing out on important tasks and issues. The role requires communicating with the customers, other team members, and managerial staff, so you have to be good at interacting verbally and in writing. The ability to work in stressful situations and take pressure will come in handy for this position. You ought to be good at leading and managing the team so leadership skills are important for the job. Looking for aftersales and service jobs in the automotive industry? Explore the latest vacancies on InAutomotive!
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