Job description About the role An excellent opportunity has arisen for a Workshop Controller to join our team at Porsche Silverstone You will oversee our team of technicians and support the team within the service department to deliver an outstanding Aftersales experience to our customers. You will maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency and productivity. The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first time resolution for every repair. You will be an integral member of the Service Team and deliver the very best customer service with a clear vision to run an efficient and professional Aftersales operation. This is a full time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you We are seeking a technically knowledgeable individual with an uncompromised understanding of the running of a very busy workshop and as such, previous experience in a similar or technical role is essential. You will need to be skilled in all aspects of running a team within a high volume prestige workshop. You must possess excellent communication skills and deliver results with enthusiasm and passion. Previous experience working with these brands would be desirable. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive the team forward to success. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first. Why Sytner? Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'. We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary and bonus you will also and benefit from subsidised Manufacturer Car Purchase schemes for your family as well as discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers. We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback
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