Who are we?
We are part of Cox Enterprises, a family run business with a 120 year history of innovation and embracing the next big thing.We are the largest worldwide automotive services organisation and has 24,000+ team members across the globe supporting over 40,000 customers.
We thrive on what makes us different – and we empower our people, clients and communities to come together and celebrate each other’s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy. This is one of the reasons we have been awarded 2nd best Automotive company to work for in the UK by Best Companies and 9th best company overall in the UK.
Cox Automotive are committed to growing and developing new talent through our Apprenticeship programmes, we promise to provide you with the knowledge and tools to start and progress through your career.
Main purpose of the job:
The role of a Warranty Manager is to oversee all processes & line management, coaching, support and development of team members within the warranty department & has overall responsibility for ensuring claims are submitted according to the manufacturer guidelines.
This role is a pivotal role in the warranty process and requires a full understanding of the warranty process in accordance with the manufacturer guidelines, acting as the conduit between all parties. This role will be open to external manual audit conditions, which could result in financial penalties if faults are found, therefore carries a high level of responsibility and technical knowledge.
Main responsibilities:
Skills and experience required:
In warranty advisor jobs, you, as part of aftersales & service, will get to handle all the tasks and responsibilities pertaining to the warranty process – from the beginning to the end. You will deal with the customers when they claim repairs or parts. The warranty advisor proposes a viable warranty option considering various factors.
The warranty advisors have the chance of earning fairly well, depending upon many factors. These factors include your geographical region, your company, as well as your years of experience and expertise. They also earn a handsome commission on the sale of each warranty and also receive various perks and benefits.
Yes, the warranty advisor careers can be quite rewarding for those who get lucky with the odds, but of course the importance of hard-work and experience in the field can’t be denied. They possess complete knowledge of the whole automotive industry, pricing and specifications of the vehicles. People looking for vehicles heavily depend on them for getting the warranty suggestions.
To apply for the warranty advisor vacancies, you require no more than a high school diploma. You can get the required customer care services by various ways such as an internship or a job to increase the chances of landing this job in the automotive industry. The warranty advisors also possess sound customer service skills and deal with the customers in a polite manner.
Warranty advisor jobs offer a promising future because of the rising demand for transportation and subsequently the extensive boom in the automotive industry. They are hired by the automotive firms and propose valuable warranty advice / suggestions for the customers. If you want to apply to the latest warranty advisor positions, you can check out InAutomotive.
Before applying to fill warranty advisor vacancies, a quick knowledge of all the aspects of this job is useful to have. To get this job, you usually need a high school diploma only, or an equivalent degree. You should have a background in customer care that can help and guide you in your job. You can also get this experience with the help of a training program or an internship. After the required level of training, you become eligible for the job. The warranty advisor supervises the whole process for warranty and addresses the claims made by customers regarding the malfunctioning vehicle parts.
Warranty advisor jobs require you to undertake all the matters that are related to the warranty process of your company. As a warranty advisor, you will monitor the warranty process from the beginning to the end. You will work for your dealership by ensuring the timely arrival of replacement parts for faulty products. You will monitor the shipping process, analyse customer warranty claims and determine if the claim is being covered by the warranty or not, as well as ensure the smooth operation of the warranty department.
The main skill required in this job is good customer care services. You should excel in customer care services, because that’s the main skill your job centres around. You should also be good in communication skills. You should have a thorough knowledge of the warranty process. The warranty advisors possess complete information about the different vehicles and their components. Customers ask them questions and they give valuable answers related to the vehicle or even its pricing. Go to InAutomotive if you are looking for the latest aftersales and service jobs in the automotive industry.
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