Warranty Advisor Jobs
Direct Employer
2 weeks left to apply
Leeds, West Yorkshire, Yorkshire
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Who are we?
We are part of Cox Enterprises, a family run business with a 120 year history of innovation and embracing the next big thing.We are the largest worldwide automotive services organisation and has 24,000+ team members across the globe supporting over 40,000 customers.
We thrive on what makes us different – and we empower our people, clients and communities to come together and celebrate each other’s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy. This is one of the reasons we have been awarded 2nd best Automotive company to work for in the UK by Best Companies and 9th best company overall in the UK.
Cox Automotive are committed to growing and developing new talent through our Apprenticeship programmes, we promise to provide you with the knowledge and tools to start and progress through your career.
Main purpose of the job:
The role of a Warranty Manager is to oversee all processes & line management, coaching, support and development of team members within the warranty department & has overall responsibility for ensuring claims are submitted according to the manufacturer guidelines.
This role is a pivotal role in the warranty process and requires a full understanding of the warranty process in accordance with the manufacturer guidelines, acting as the conduit between all parties. This role will be open to external manual audit conditions, which could result in financial penalties if faults are found, therefore carries a high level of responsibility and technical knowledge.
Main responsibilities:
- Ensure all data input of vehicle Warranty claims is completed with accuracy and within agreed time scales.
- Accurate filing of claim documentation.
- Use of multiple manufacturer systems to source data relating to claims input.
- Follow claims through the manufacturers systems to ensure acceptance and payment.
- Raise Warranty Job cards for Workshop Technicians which comply with Warranty policies and procedures.
- Checking completed Warranty job cards for compliance with Manufacturer policies and procedures before submission.
- Recording of claim information on internal systems/spreadsheets.
- Flexibility to assist in other workshop administrative tasks as required.
- Provide solutions should there be identified issues during the Manufacturer Claim process
- Staff management & organisation
- Internal auditing of all warranty processes
- Staff training
Skills and experience required:
- Be effective communicating with both team members manufacturers and customers,
- Be experienced in a similar role within the motor industry
- Enjoy working as part of a team
- Be open to new challenges
Nº employees
1001-5000
Founding year
1900
Products / Services
Sales, Accounts / Finance, Management / Business, Drivers, Fleet
Mission
As the world’s largest automotive services organisation, we’re committed to helping our manufacturer, fleet and dealer customers meet the big, bold challenges of the digital transformation era.
Cox Automotive has the broadest, deepest, and most complete view of the new and used vehicle ecosystem. We are driving the digital and physical transformation of defleet, remarketing and retail operations for our manufacturer, fleet and dealer customers throughout Europe and the UK
overview
We’re doing this by making the traditional channels and methods for defleeting and remarketing vehicles more efficient and profitable, while simultaneously developing technologies and solutions that give our customers the ability to operate and compete in an increasingly digital world.
