Reporting to the Service Manager, our client is looking for a WARRANTY ADMINISTRATOR who can demonstrate a stable history working within an franchised car dealership for this role in the COULSDON area.
£32,000 OTE, £28k basic plus benefits
You will possess excellent organisational skills, a keen eye for detail and a methodical approach to problem solving. You will be required to liaise with other members of the service and parts departments as well as with representatives from the manufacturer and so our client is looking for someone with superb communication skills. Naturally you must be able to work as part of a team and have the capacity to manage existing professional relationships with the manufacturer. In this role you may be required to assist in other areas of the Service Department depending on the needs of the business. Therefore an understanding of the role of the service advisor would be an advantage but not essential. If you feel you have the relevant skills for this position then apply now for this motor trade job.
Warranty administrators are typically employed by automotive manufacturers or dealerships and are responsible for ensuring that replacement parts for damaged products arrive on schedule. They supervise the warranty process from start to finish, including the shipment process. To find out more about the warranty administrator jobs, please visit InAutomotive.
The automotive warranty administrators are usually responsible for administering all agreed warranty claims, ensuring that all essential documents and parts for return are processed in accordance with vehicle warranty regulations, and preserving customer satisfaction at all times as a Warranty Administrator.
To become a good and successful warranty administrator, you are required to have a particular set of skills. In terms of skills, employers can expect you to be analytical, methodical, and process-oriented. At the workplace, you are also expected to maintain honesty while remaining fair-minded and respectful. Apart from skills, you may require a background in after sales and service.
Along with the GCSE's, you also require customer service skills set for the job. These are the essential requirements for becoming an automotive warranty administrator. Some businesses may favour candidates with previous dealership experience. Other employers may demand that applicants have a specific certification, vocational qualification or pass another pre-employment test.
In a warranty job, the warranty administrators are responsible for reviewing client claims, studying warranty conditions, ensuring the company complies with all warranty criteria, negotiating warranty payments for customers, and resolving claims are all part of this profession.
The warranty administrator performs the tasks related to the warranty of the vehicles. They process warranty claims for each franchise or distributor on time. They also process all warranty paperwork to ensure that it is complete and accurate. These after sales and service personnel verify the factory or distributor's requirements. Using the appropriate accounting schedule, they reconcile all warranty receivables with payments. Entering credit information into a computer also comes under the warranty administrator job description. They immediately resubmit all denied claims or obtain authority to write them off. They also monitor the status of outstanding claims for payment. Any other task can also be assigned. To find out more details regarding warranty administrator jobs, please visit the website InAutomotive.
An administrator is responsible for preparing, organising, and storing paper and digital information and answering questions over the phone and email. These after sales and service personnel must greet visitors at the front desk. They are also responsible for organising calendars, scheduling meetings, and reserving rooms. They may also write letters and reports on the computer and use a database to update computer records. Photocopying and printing, ordering goods for the office upkeep of office systems may also be a part of their job. Coordinating with vendors and contractors, liaising with employees from different areas, such as finance and HR, is also a part of their responsibility.
Excellent mathematical and arithmetic skills are required for the job. They have the ability to calculate rate, ratio, and percent, as well as draw and understand bar graphs. Discounts, interest, commissions, proportions, percentages, area, circumference, and volume are examples of figures and sums that can be calculated by the warranty administrator. They must have the ability to apply fundamental algebra and geometry principles. They must be good at reading and comprehending simple instructions, brief communications, and memoranda. The ability to write simple letters and successfully deliver information to consumers, clients, and other firm employees in one-on-one and small group circumstances is also required.
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