Technical Support Specialist – based in Swindon, Solihull or Sale
We currently lease out over 180,000 vehicles in the UK that from time to time need maintenance, servicing and repair. In this role, your main focus will be to ensure vehicle downtime is kept to a minimum. To also provide Technical Support to both internal and external customers, managing technical complaints as well as providing assistance to the wider Fleet Services teams.
Using your technical expertise, you will also be required to authorise work requests via the 1Link system and where necessary challenge suppliers and suggest an alternative more cost effective solution. Relationships with internal customers, drivers and garages is key to your success in this role as is the ability to update systems and databases.
Working week is 40 hours Monday to Friday. We offer Hybrid working (up to 2 days working from home per week).
Pay Zone Level A4 with a salary range £24,500-27,500 plus £1,100 bonus and superb corporate benefits
Who we are looking for
Ideally, you will be a qualified motor vehicle technician with NVQ level 2/3 equivalent with knowledge of the 1 Link system. LCV experience would be the icing on the cake!
We are looking for an energetic and confident individual with excellent communication skills, both verbal and written, but particularly on the phone. You will need to have proven customer service skills and be able to build relationships quickly and be comfortable challenging the decisions of garages.
Key Skills required:
What’s in it for you?
Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.
All our offices are welcoming and refreshed to reflect our new ways of working in a post-COVID, forward thinking digital and hybrid setting. You will be given the perfect environment to do your work to the highest standards possible, as well as the opportunities to develop your own career.
You will be joining a family – where, together, we are all pushing the limits of what’s possible for our customers and for each other. We’re an excellent mix of new and longer serving Journey Makers, all working together to constantly improve the service we offer all our customers. Sharing experience, ideas and creative solutions is what we do best.
Being owned by a bank (BNP Paribas), not only are we part of global brand making a positive difference to the World, but we all benefit from some excellent perks.
This is a Pay Zone A4 role with an annual salary range of £24,500-27,500 and an annual bonus of up to £1,100. You will also enjoy the standard benefits like Private Healthcare (AXA PPP), Life Assurance, a great Company Pension scheme, a range of personal flexible benefits, as well as the usual 25 days holiday (plus bank holidays), and access to great discounts on our products and services.
We’re also proud that we can offer you things that money just can’t buy:
We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.
We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.
We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry.
Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond
We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.
A technician is responsible for repairing the automobiles and carrying out their servicing to ensure they are fit to drive. They also diagnose the malfunctioning in a vehicle and ensure there are no defects that impede its smooth operation. They work with all sorts of vehicles. Apply easily to vehicle technician jobs on InAutomotive with just a few clicks.
While there exist a number of overlapping aspects between the job of an automotive Technician and a Mechanic, there are some dissimilarities too. The main difference is that Mechanics are involved in the hands-on repair of the vehicle, while Automotive Technicians are more concerned with overseeing the technical work.
If you wish to apply to any available Technicians vacancies, you are needed to have the required skill set and technical knowledge. You can gain relevant experience through apprenticeship. But it’s important to have a high school diploma and some employers also ask for a driving licence.
Technicians careers have the potential of paying you off really well, both in terms of finances and personal growth. It usually depends upon different factors like the technical knowledge, their level of expertise or experience in the field, as well as their geographical region.
Those opting for the automotive technicians jobs perform all the maintenance and repair work on the vehicle. They keenly diagnose and identify the root cause that hinders the vehicle performance and take actions accordingly. Their work also includes changing oil, tuning the vehicle and inspecting the engine’s performance.
In the automotive industry, a Technician is a person skilled in the technical expertise of automobiles. The exact jobs and duties of a Technician vary depending upon the rank and type of Technician, but in most of the cases Technicians are involved in the repair and maintenance of vehicles, hands-on repair and inspection. If you wish to apply to this job, you need to have a high school diploma, technical skills and knowledge.
While the exact nature of duties of Technicians vary, generally in the automotive industry, Technicians are concerned with the repair, modification, and maintenance of mechanical parts of vehicles. They run diagnostic tests, perform repairing procedures, and modify existing parts to make them up-to-the mark. They might work alone or with a team of workers.
There are a lot of skills required in order to build a successful career as a Technician. A good Technician is expected to demonstrate the skills of a good Mechanical aptitude, assessment, attentiveness, and technical dexterity. If you have these skills, you can make it big in this field! Visit InAutomotive and apply to the latest vehicle technician jobs.
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