Benefits * Location: Steven Eagell Toyota St Ives * Salary: Minimum Wage/Living Wage * Department: * Benefits: Employee Car Scheme Toyota Training * Driver Licence Required: No * Working Hours: About Us We are an Equal Opportunity Employer. Minimum Wage/Living Wage applies. We are looking for a friendly individual to fill our Showroom Host position at our St. Ives branch. You will manage the showroom, hub and children's area to provide a relaxed and individual service experience for visitors and encourage potential customers to explore and buy Toyota products and services. Key Job Areas: Builds rapport and understands customers' needs * Greets visitors on arrival (by name where possible) and introduces him/herself and the role of the Host * Assesses when to engage with customers and when to leave them to their own devices * Talks to customers to build rapport and find out what (if any) assistance or information they require * Manages several sets of visitors at the same time by moving between groups, engaging and disengaging with individuals to maintain contact and respond to their needs * Encourages visitors to browse the showroom at will, in order to experience (feel/touch) the product * Explains availability of supporting product information, inviting customers to help themselves * Tends to all customers and visitors within the Centre to ensure they feel cared for Provides refreshments for visitors * Guide's visitors to the hub, children's area and information centre, encouraging them to utilise the facilities available. Asks visitors to help themselves to a drink or makes one for them if they prefer Introduces colleagues to provide further information and progress the sale * Observes and listens to customers and assesses the right moment to offer further assistance * Contacts relevant specialist (e.g. Sales Executive) and introduces them to the customer, to help the specialist build rapport and make sure that he/she knows exactly what the customer wants * Watches out for visitors outside the showroom (e.g. on the forecourt) and makes the relevant specialist aware Maintains the showroom environment * Manages and co-ordinates the physical showroom environment and ambience e.g. lighting, music, video screen and general tidiness/cleanliness in accordance with operational guidelines * Works with the management team to support promotions or events with changes to the showroom environment (e.g. changes to music to support themed promotions) * Ensures all brochures are well stocked, in the right place and up to date * Maintains the showroom, hub and children's areas in accordance with operational guidelines * Manages the display and sales of Toyota merchandise * Works with the management team to agree the range of Toyota merchandise to be displayed in the Hub and maintains the display of merchandise (reordering where necessary) and handles sales to customers. * Ensures all cars and accessories are clean and positioned correctly, with the boots and doors closed Works as a full member of the Centre team * Works with colleagues and teams across the Centre to provide a seamless service to customers * Ensures opportunities for sales by other teams are followed up by the most appropriate specialist Privacy notice: At Steven Eagell Toyota, we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs@ steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.
Showroom hosts take telephone calls of the customers and handle requests for retail, warranty, and accident cover. They greet and treat the customers in a courteous and professional manner and address their questions and concerns in detail. They have to maintain a positive image of an automobile company and build rapport with the clients.
Though most employers don’t ask for a particular degree for showroom host jobs, if you have studied a relevant course or have experience working with customers, it will give an added advantage to your application. Good communication, problem-solving, and decision-making skills are required for the position along with a presentable and friendly demeanour.
The average per annum income for car showroom host jobs varies depending on the factors like the employer, working hours, and job responsibilities. Overall, the position is among the well-paid ones in the dealership and includes benefits like a pension scheme, long service, and loyalty incentives, staff referral schemes, and company car schemes.
If you want to pursue your career in customer service and are good with handling different kinds of people and love cars, being a showroom host is a great position that you can excel in. You can make good money and improve your skills and qualifications to improve the chances of getting promoted.
Currently, there is a demand for this position by all sorts of automobile companies, the employment opportunities for this role are likely to get even better in the coming few years. If you want to become a showroom host, you can make a brilliant career. Explore job listings by the most popular automotive employers on InAutomotive!
Showroom hosts are the point of contact for customers, they have to answer the phone calls and meet the visitors in person. They have to create a delightful service experience for potential and repeat customers by providing them with their desired information and helping with the warranty and accidental coverage claims. The hosts have to leave a first positive and lasting impression on the people to make them feel welcomed and gratified. Working towards building rapport with the customers is also in the showroom host job description. The showroom hosts can be asked to greet guests at events and recommend the relevant staff to customers.
The day-to-day responsibilities of showroom hosts include answering the telephone enquiries and ensuring that all the questions are being responded to in a genial and satisfactory manner. They have to maintain all the call log information and make follow-up calls when required. They help the dealership with improving CS standards and provide customers with an experience that encourages them to come back. Showroom hosts have to be well-acquainted with all the knowledge about the company and products, they are required to complete their training. They have to utilise their time astutely by managing different tasks and providing quick solutions to problems.
You need to have good communication skills for this position as most of the work involves interacting with customers on phone or in person. Politeness and manners are essential for building showroom host careers, as you have to be courteous towards the customers looking for information and assistance. If you are good with building relationships, it will help you with excelling in the role. Problem-solving and time management skills are also important for the job. Having a pleasant personality will make the work easier for you. Your dream job in the dealership can be just a click away, search on InAutomotive!
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