Position: Service Manager
Full Time, Permanent position
Here at Halliwell Jones (Chester) Ltd we have an exciting opportunity for a Service Manager. The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales. On offer is a competitive salary, ongoing training and development at the BMW Group UK Academy and great career progression opportunities.
Reporting to the Head of Business, the main objectives of the post are to:
To ensure the department provides the best possible service to the customers and achieves agreed profits and retention levels.
To organise, direct and control the activities of Service Department staff to achieve plans and budgets, ensuring optimum use of all material, financial and personnel resources.
To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner.
Essential criteria for the position includes:
Proven management skills together with commercial and marketing acumen to achieve the budgeted results and future growth.
Possess a track record of high achievement within the aftersales/service arena.
Able to fully exploit all opportunities available.
Ability to work alongside a strong company management team is essential.
Possess good judgement and ability to act with discretion, diplomacy and tact.
Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
A commitment to maintain standards of performance of the service team through effective coaching and performance management.
An enthusiastic, dynamic and team orientated personality that offers help and support to others.
Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
Ability to work weekends and bank holidays.
Thorough knowledge of computer applications (MS Office, Drive).
This is an incredible opportunity to join a family based business that offers both a competitive salary and the chance to work with a prestige brand. Other benefits include great staff discounts and life assurance. If you have the skills and experience and you’re looking for your next career move, then we’d love to hear from you. Please follow the link to apply or post your CV and cover letter to Halliwell Jones (Wilmslow) Ltd, 130 Manchester Road, Wilmslow, SK9 2LE.
Do you wish to replace the existing data in your profile with data from your new CV upload?