Group1 Automotive Senior Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service under pressure? Can you take a leading role in driving an outstanding customer experience? If the answer is yes to the above then we want to hear from you! Our BMW & MINI Dealership in Bishop's Stortford, near Stansted Airport, is looking to recruit a Senior Service Advisor. About the position The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills. You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves: * Meeting and greeting customers in a friendly and courteous manner throughout the day. * Booking vehicles into the technical workshop. * Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time. * Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers and taking the lead in resolving customer concerns for the wider team. * Maintaining thorough product knowledge and updating your knowledge through manufacturer led training. * Adopting a strong sales approach regarding upsell. * Maintaining good housekeeping standards and orderly administration of your work. * Supporting your colleagues in the service team to deliver the right customer experience. About our requirements We expect our new Senior Service Advisor to demonstrate some skills that will prove very beneficial in the position, including: * Customer focus and awareness. * The ability to proactively manage customer expectations. * Ability to work to deadlines and targets. * Strong teamwork skills. * Confident and professional communication skills. * Problem solving skills. * Full driving license. About us The Group 1 Automotive network is a well-established and growing automotive group in the UK, with offices also in America and Brazil. Group 1 Automotive is the 9th largest dealer group in the UK, representing Barons Group, Beadles, and Think Ford. All dealerships in the Group 1 Automotive network offer fantastic career opportunities, state of the art resources, training and competitive earnings packages. If you see yourself in the above position and would like to find out more about what it is like to be part of the Group 1 family, we’d like you to apply now! Benefits Pension, Performance Bonus, Company Benefits Scheme, Long Service Holiday Reward, Enhanced Maternity Policy, Your Birthday Off
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