Marshall Motor Group have been named as the Automotive Management "Dealer Group of the Year" 2021
“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”
Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by Great Place to Work UK as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion and we are still growing! Benefits available to our colleagues in addition to generous salary packages include:
• Colleague discounts on new and used vehicles, parts and servicing
• Additional Holiday Days added for length of Service
• Training and Continual self-development
• Free Eye Care Vouchers
• MAVTA reward and recognition awards
• Up to £2000 Colleague Referral Bonus
• Marshall Rewards discount shopping portal
• Life assurance at no cost to you
We are currently recruiting for a Senior Service Advisor to join our SKODA dealership in Letchworth. You will be joining a supportive and very friendly team at Letchworth and will be supporting the Service Advisory team with any queries and escalations.
You will be involved in training and supporting new members into the team, be a pivotal point of contact and utilising your existing skillset to ensure your team are consistently highly performing and achieving set KPI’s and targets.
This is a fantastic and exciting opportunity to be part of a prestige dealership and start your career with SKODA and Marshall Motor Group.
This role is being offered on a full-time permanent basis and offers a generous OTE and bonus package.
What experience do I need?
Due to the current team we have within Harlow we are looking to speak to you if you already have previous Automotive Experience in a Service Advisor’s position and are looking to take the next senior step in your career.
Why would this role suit me?
If you are currently in a Service Advisor position and feel ready to be a mentor and support to your colleagues, feel ready to take on responsibility and accountability for your team hitting their targets and have ideas and the ability to help your team to focus and grow this role would be the perfect next step for you.
We are collecting this company information for you and we'll make it available soon.
By communicating with consumers about car faults and repair timelines and voicing customer complaints to the service department, the senior service advisor acts as a liaison between customers and the service department. These aftersales and service personnel also exhibit excellent customer service abilities as well as a sales-oriented mentality.
To become a senior service advisor, you need to obtain a bachelor's degree or several years of experience working in the automotive business. This is because the work of the service advisor necessitates a thorough understanding and comprehensive knowledge of automotive parts and engineering to perform the job successfully.
A service writer answers all queries of the customers and the service providers. Whereas, a skilled service advisor schedules the following service. The customers need the service advisor because they want convenience and someone to look after their cars, so they don't have to.
As a service advisor, you will be in charge of meeting with the clients to determine which repairs are required. Once discussed, you submit the required work orders to technicians and obtain the necessary components. Then your final job is to collect payment once the repairs are performed and checked by the clients.
Dealership service advisors are often paid solely on commission, which means they have a financial interest to persuade you to purchase the required repairs. Not all, but some car dealerships have a terrible image for exorbitant prices, typically due to the extra money spent on the service techs' competence.
The senior service advisors get in touch with the customers directly to arrange services for their vehicles via inbound calls and walk-ins. The job cards for technicians are then created utilising specialist systems to maximise upselling chances with customers. Then the customers receive excellent and thorough service from the senior service advisor. Automotive companies look for someone that is dedicated to providing outstanding customer service consistently. Follow the company's policies and brand guidelines. The candidate must be competent to complete invoices in a timely, accurate, and transparent manner. They must make sure all authorised work has been completed and billed. Handle all kinds of payment with precision. Go to InAutomotive and apply for the service advisor vacancies in the UK.
You will be in charge of taking service department bookings, guaranteeing effective workshop loading, and efficiently attending to all customer needs. The service advisors will be responsible for fostering and sustaining a high level of departmental and cross-departmental collaboration. At all times, you must be friendly and helpful to customers and coworkers and maintain the highest level of personal appearance. You must also ensure a smooth and profitable flow of work through the workshop by assigning workload based on technician availability and skill to maximise productivity. Creating great relationships with customers by keeping them updated regularly and responding fast to any difficulties or deviations is your job.
Apart from an associate's degree in mechanics or a closely related discipline that may be helpful and prior experience in the automotive industry, you require a particular set of skills. You need to have an in-depth knowledge of the automotive industry, aftersales and service, vehicles and their components. Expertise in industry-specific software and excellent interpersonal, communication, and customer service abilities is also a requirement. Excellent organising, decision-making, and problem-solving skills are required. The automotive companies also look for outstanding communication and persuasive skills with mechanics, customers, and management. To become a successful senior service advisor, you need to be perfect with numbers as well.
Do you wish to replace the existing data in your profile with data from your new CV upload?