At TTEC, we’re all about the Human Experience. Elevated. As an Automotive Parts Advisor with TTEC in Leeds, United Kingdom, you’ll be a part of creating and delivering amazing customer experiences supporting Volkswagen’s customers while you also #ExperienceTTEC, an award-winning employment experience and company culture. That’s right – Volkswagen. You’ll be working in a hybrid working model which is a blend of remote work and working onsite.
What You’ll be Doing
Looking for an opportunity to be part of a team that delivers excellent service to vehicle dealership retailers, parts, and aftersales staff? You'll be supporting Volkswagen, a leading multi-branded motor manufacturer. You'll typically work with retailer parts and aftersales teams who have been unable to resolve an issue. You'll work in a balanced and timely manner, delivered through technical excellence, in conjunction with other members of the Parts & Technical Services Teams. You’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
What You Bring to the Role
What You Can Expect
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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The different positions in the automotive parts department include parts advisors, parts specialists, auto electricians, car parts sales advisors, mechanics, vehicle polishers, customer service advisors, parts assistants, and delivery drivers. The advisory, sales, technical, business development, and customer service roles have their respective eligibility criteria for various kinds of vacancies.
The average per annum income for automobile parts jobs varies depending on the kind of role, job responsibilities, employer, and other factors. Overall, the advisory, sales, technician, business development, and customer service positions are well-paid. The benefits may also differ for the parts jobs, for instance, the advisors are offered company pension and healthcare.
The logistics jobs in the automobile industry are vehicle collection and delivery drivers, vehicle movement specialists, and warehouse operatives. The different positions in automotive logistics require a thorough understanding of the important processes and guidelines along with strong communication and organisation skills for interacting within and outside the teams and efficiently handling and managing the different tasks.
The salary for automotive logistics jobs varies for different roles but in general, the workers employed in logistics make good money. The specialists and advisors are among the most well-paid jobs as they are offered competitive salary packages with benefits like paid holidays, contributory pension, employee referral bonus, and a healthcare scheme.
Working in automotive parts and logistics can turn out to be a brilliant choice. The advisory, specialist, and sales jobs have promising prospects and career progression opportunities. Looking for a job in the UK’s automotive industry? Sign into InAutomotive for getting relevant alerts for the vacancies matching your expertise and experience!
The automotive parts jobs are in the advisory, sales, business development, customer service, and technical areas. Some of the positions include parts advisors, parts specialists, sales advisors, vehicle polishers, mechanics, delivery drivers, parts assistants, and customer service advisors. For parts advisors’ jobs, the candidates are required to have experience working in a dealership parts department. The sales advisors need to have negotiation and selling skills along with detailed product knowledge and industry insight. Customer service advisors ought to have people and customer service skills. Logistics jobs in the automobile industry are vehicle movement specialists, vehicle collection and delivery drivers, and warehouse operatives.
Automotive parts advisors pick parts for the workshop, manage the stock room, liaise with the customers, and upsell to them. They work on maintaining and expanding the customer base. The technicians perform technical inspections on different kinds of vehicles. The sales executives are given monthly sales targets, they upkeep the company’s mandatory paperwork and processes. Customer service advisors and managers manage the customer experience journey, respond to phone calls and arrange products/services for the customers. Vehicle movement specialists make sure that the vehicles are moved in an effective and efficient manner. The warehouse operatives are responsible for picking and dispatching orders and checking inventory.
Stellar interpersonal and communication skills are required for automotive parts jobs as most of them involve dealing with customers. The technical roles need attention to detail and problem-solving skills for quickly diagnosing issues and fixing them. Organisation skills and the ability to work under pressure will come in handy for logistics jobs. For sales positions, negotiation skills are a must. Individuals with emotional intelligence and people skills fit better in customer service roles. Drivers need to have a responsible and professional attitude. Make your job application stand out with an appealing professional profile, create it in just a few minutes with InAutomotive!
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