Rygor Commercials Heathrow Van are looking for an exceptional Parts Manager to join their team.
Award-winning Mercedes-Benz Commercial Vehicle Dealer group, Rygor Commercials, has branches in Berkshire, Gloucestershire, Oxfordshire, Somerset, West London, Warwickshire, Wiltshire, and Worcestershire, offering extensive coverage for customers throughout the M5, M4 and M42 corridors.
The Rygor business has developed and gone from strength to strength in recent years, investing in extensive renovations of its sites across the country as well as a brand-new, dedicated Heathrow Truck Centre which opened in 2020. With six industry and network awards under its belt in the past 24 months, Rygor continues to be dedicated to providing exceptional customer service, which Sets Standards. The Dealer was delighted to be announced as winners in the ‘Franchised Dealer of the Year’ category at the 2019 Commercial Motor Awards and ‘Van Dealer of The Year 2021’ at the WhatVan? Awards, accolades which not only demonstrate the company’s focus on customer satisfaction, but also its commitment to the development, training, and wellbeing of its team members.
The Parts Manager is responsible for ensuring that the site has the right parts mix and inventory level to meet demand for servicing, repairs, and sales to third parties. By maintaining an efficient parts operation, you will make an important contribution to productivity, profitability, and customer satisfaction.
You and your team are also responsible for the receipt of all parts orders, ensuring they are accurately interpreted and promptly picked and despatched for retail, trade, and internal/ workshop customers.
Responsible for assisting in the recruitment, supervision, and development of the Parts Team. Ensuring employees have the right level of product knowledge to provide great service to internal and external customers.
Ensure the Parts Department receive all parts orders, interpreting customer requirements and providing advice on any additional requirements or prices. Matching orders against stock items and advising customer of any items which are not stocked or need ordering.
Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised.
To make up customer orders for despatch as required ensuring they match customer order, and any shortages are highlighted. Ensuring that all orders taken are fully completed, invoiced, and despatched as scheduled ensuring the customer is kept fully informed of progress or of any problems.
Ensure all customer complaints are dealt with both speedily and effectively.
Ensure that within your area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health, and safety are adhered to.
Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is always delivered to all contacts.
Rygor Commercials are looking for someone who is keen to take on a new challenge with a brand that is at the forefront of technology and innovation. You will have worked in a similar role within the motor trade, ideally with commercial vehicles, have fantastic customer service skills and ideally a technical understanding. You will have experience of using Kerridge automotive computer system or similar and have high levels of attention to detail. You will have a team of parts advisors, so will need fabulous leadership qualities and be able to develop relationships effortlessly.
You will need a full driving licence.
A management salary and benefits package is on offer including a company vehicle, if you would like to find out more about the salary, please call Helen on 077*******8.
Rygor show their appreciation when you do well, so whether that’s a group ‘Well Done!’ email, a small token of appreciation or a bonus opportunity, you’ll get the praise you deserve. They also offer team members access to employee reward scheme, perkbox so you can enjoy even more benefits for being part of Team Rygor.
Team members are chosen for their expertise and talent, so you know you are working with the cream of the crop! They are committed to Setting Standards by being ‘Rewarding’, ‘Reliable’ and ‘Respectful’.
With exciting development and expansion plans in progress, at Rygor you will become part of something truly great!
When applying please include a full current CV, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage which will either be an interview with the business or not depending on your experience. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
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The different positions in the automotive parts department include parts advisors, parts specialists, auto electricians, car parts sales advisors, mechanics, vehicle polishers, customer service advisors, parts assistants, and delivery drivers. The advisory, sales, technical, business development, and customer service roles have their respective eligibility criteria for various kinds of vacancies.
The average per annum income for automobile parts jobs varies depending on the kind of role, job responsibilities, employer, and other factors. Overall, the advisory, sales, technician, business development, and customer service positions are well-paid. The benefits may also differ for the parts jobs, for instance, the advisors are offered company pension and healthcare.
The logistics jobs in the automobile industry are vehicle collection and delivery drivers, vehicle movement specialists, and warehouse operatives. The different positions in automotive logistics require a thorough understanding of the important processes and guidelines along with strong communication and organisation skills for interacting within and outside the teams and efficiently handling and managing the different tasks.
The salary for automotive logistics jobs varies for different roles but in general, the workers employed in logistics make good money. The specialists and advisors are among the most well-paid jobs as they are offered competitive salary packages with benefits like paid holidays, contributory pension, employee referral bonus, and a healthcare scheme.
Working in automotive parts and logistics can turn out to be a brilliant choice. The advisory, specialist, and sales jobs have promising prospects and career progression opportunities. Looking for a job in the UK’s automotive industry? Sign into InAutomotive for getting relevant alerts for the vacancies matching your expertise and experience!
The automotive parts jobs are in the advisory, sales, business development, customer service, and technical areas. Some of the positions include parts advisors, parts specialists, sales advisors, vehicle polishers, mechanics, delivery drivers, parts assistants, and customer service advisors. For parts advisors’ jobs, the candidates are required to have experience working in a dealership parts department. The sales advisors need to have negotiation and selling skills along with detailed product knowledge and industry insight. Customer service advisors ought to have people and customer service skills. Logistics jobs in the automobile industry are vehicle movement specialists, vehicle collection and delivery drivers, and warehouse operatives.
Automotive parts advisors pick parts for the workshop, manage the stock room, liaise with the customers, and upsell to them. They work on maintaining and expanding the customer base. The technicians perform technical inspections on different kinds of vehicles. The sales executives are given monthly sales targets, they upkeep the company’s mandatory paperwork and processes. Customer service advisors and managers manage the customer experience journey, respond to phone calls and arrange products/services for the customers. Vehicle movement specialists make sure that the vehicles are moved in an effective and efficient manner. The warehouse operatives are responsible for picking and dispatching orders and checking inventory.
Stellar interpersonal and communication skills are required for automotive parts jobs as most of them involve dealing with customers. The technical roles need attention to detail and problem-solving skills for quickly diagnosing issues and fixing them. Organisation skills and the ability to work under pressure will come in handy for logistics jobs. For sales positions, negotiation skills are a must. Individuals with emotional intelligence and people skills fit better in customer service roles. Drivers need to have a responsible and professional attitude. Make your job application stand out with an appealing professional profile, create it in just a few minutes with InAutomotive!
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