Aftersales Strategy Director.
Based in Scotland.
To support the CEO in developing and implementing a future business strategy across the Aftersales functions including Bodyshop, Parts and Service.
The role requires an individual with a proven track record of delivering outstanding results across all Aftersales KPI's. The Aftersales Director will need to be a strategic thinker who can analyse a wealth of data and implement actions to improve performance. They must be focused on quality and have the ability to solve problems, have a robust work ethic and high levels of integrity.
Manage a central team of Aftersales colleagues to deliver projects across the group.
Build and deliver strategies to drive performance in all areas with a huge focus on customer quality.
Responsible to support Marketing plans to drive enquiries.
Support the contact centre to improve retention and conversion.
Review and implement products and services to improve profitability.
Review and improve internal scorecards to improve performance.
Support the wider team to improve Aftersales performance.
10 years + senior experience in delivering outstanding results in Aftersales.
Extensive experience in leading teams to improve Aftersales Performance.
A group aftersales manager has to supervise and coordinate a team of sales agents in order to ensure efficiency and client satisfaction. As a group aftersales manager, you must lead and motivate your team to achieve sales goals while adhering to the company's laws and regulations.
For a group aftersales manager, previous service experience in the automobile trade is preferred, along with experience in a managerial position is required. Employers also prefer experience working with customers. You can find more details regarding group aftersales manager jobs at the UK's automotive jobs search website InAutomotive.
Automotive Technology, or Engineering degree from a four-year college with coursework in advanced automotive or engineering is required. To be a group aftersales manager, you must also obtain the Automotive Technician Certification.
The group aftersales manager will be responsible for driving growth and providing focused leadership in the establishment of efficiencies and automation across all areas of aftersales service provision, ensuring that the customers are at the forefront of decision-making and receive exceptional levels of service.
To become a successful group aftersales manager, you need excellent oral and written communication abilities, as well as spelling, grammar, and composition. Employers highly prefer extensive knowledge of vehicle technology and repair. Most importantly, automotive groups look for candidates who are natural leaders; team players with a cooperative attitude.
The group aftersales manager drives growth and provides focused leadership in establishing efficiencies and automation across all areas of aftersales service provision. These aftersales and service personnel are responsible for ensuring that the customers are properly treated and all of their needs are gratified. The group aftersales manager is expected to have a strong customer focus in order to give excellent customer service, but will also be commercially minded and at ease in a goal-oriented atmosphere. Apart from these, the candidate must have strong leadership abilities to run the department. InAutomotive, the UK's well-known automotive jobs search website has more details regarding group aftersales manager jobs.
These aftersales and service personnel are responsible for proactively leading a collaborative, dynamic planning process, balancing the amount of work with the team's capacity and capabilities. They increase the service department's efficiency and profitability, in line with present offerings and planned company development. They also improve the aftersales team's efficiencies and consistency by driving improvements and leading the aftersales Team across the region, including aftersales managers, service center managers, and technicians, by creating clear targets and KPIs. Ensuring the technical competency of repair staff and processes to ensure effective repair and timely, accurate, and detailed data and reporting is also their job.
To be a successful group aftersales manager, you need to have a strong desire to achieve results and the determination to complete tasks on time. A proven track record of implementing change and developing processes to improve efficiencies is required. Employers also prefer excellent communication skills, including the ability to interact with people at all levels of the organisation. The ability to display utmost discretion and confidentiality while meeting or exceeding expectations is a plus. It would be best to have an inquisitive mind with a sharp eye for detail and a desire to achieve world-class performance while encouraging creativity and teamwork. Automotive groups also require a commitment to social enterprise, human development, and environmental advantages.
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