About The Group Joe Duffy Group is Ireland’s leading automotive retailer with 18 dealerships, 600 employees and an enviable franchise portfolio of brands, including BMW, MINI, Audi, Porsche, Volkswagen, Mazda, Ford, Volvo, Jaguar, Landrover, KIA, Joe Duffy Leasing and our ZuCar sales operation. The Joe Duffy Group has a proud heritage of providing excellent customer service, is privately owned and celebrates its 50th anniversary this year. About The Role With ambitious plans for further expansion, we are now looking to recruit a dynamic and target driven individual, to join our senior management team. Reporting to the Group CEO, this is a senior role that requires a strong commercial acumen and a proven track record in aftersales. As a fast-paced business, with a hands-on approach a key part of our culture, you will be expected to lead by example. Target driven, you will thrive within an entrepreneurial environment and demonstrate success by increasing profitability and improving customer and employee satisfaction. The Requirements * Extensive multi-site senior aftersales experience at manufacturer or retail level. * An ability to assess dealership aftersales performances, you will be responsible for enhancing the aftersales processes, increasing revenues, and driving the sharing of best practices across all the Group’s dealerships. * Responsible for all aftersales functions across the Group and leading a long-established, experienced team with natural leadership flair to develop our people and the business. * You will need to be an influential, analytical, and motivational leader who coaches the dealership teams to achieve and exceed financial goals and shares our ambition for further success. * You will have full ownership and responsibility to drive and deliver our vision and work closely with our manufacturer partners and Brand Directors to exceed their aspirations. The Opportunity This is an exciting opportunity for further career development and to be part of the Group’s future success. We offer a highly competitive salary and generous on target earnings, with a full executive benefits package. We are also offering relocation assistance with this position. If you think this is the opportunity for you, please email in the strictest of confidence, stating how you meet the requirements of the position and enclosing your Curriculum Vitae to: Claire Keaveney, Group HR Manager, *********@joeduffy.ie
A group aftersales manager has to supervise and coordinate a team of sales agents in order to ensure efficiency and client satisfaction. As a group aftersales manager, you must lead and motivate your team to achieve sales goals while adhering to the company's laws and regulations.
For a group aftersales manager, previous service experience in the automobile trade is preferred, along with experience in a managerial position is required. Employers also prefer experience working with customers. You can find more details regarding group aftersales manager jobs at the UK's automotive jobs search website InAutomotive.
Automotive Technology, or Engineering degree from a four-year college with coursework in advanced automotive or engineering is required. To be a group aftersales manager, you must also obtain the Automotive Technician Certification.
The group aftersales manager will be responsible for driving growth and providing focused leadership in the establishment of efficiencies and automation across all areas of aftersales service provision, ensuring that the customers are at the forefront of decision-making and receive exceptional levels of service.
To become a successful group aftersales manager, you need excellent oral and written communication abilities, as well as spelling, grammar, and composition. Employers highly prefer extensive knowledge of vehicle technology and repair. Most importantly, automotive groups look for candidates who are natural leaders; team players with a cooperative attitude.
The group aftersales manager drives growth and provides focused leadership in establishing efficiencies and automation across all areas of aftersales service provision. These aftersales and service personnel are responsible for ensuring that the customers are properly treated and all of their needs are gratified. The group aftersales manager is expected to have a strong customer focus in order to give excellent customer service, but will also be commercially minded and at ease in a goal-oriented atmosphere. Apart from these, the candidate must have strong leadership abilities to run the department. InAutomotive, the UK's well-known automotive jobs search website has more details regarding group aftersales manager jobs.
These aftersales and service personnel are responsible for proactively leading a collaborative, dynamic planning process, balancing the amount of work with the team's capacity and capabilities. They increase the service department's efficiency and profitability, in line with present offerings and planned company development. They also improve the aftersales team's efficiencies and consistency by driving improvements and leading the aftersales Team across the region, including aftersales managers, service center managers, and technicians, by creating clear targets and KPIs. Ensuring the technical competency of repair staff and processes to ensure effective repair and timely, accurate, and detailed data and reporting is also their job.
To be a successful group aftersales manager, you need to have a strong desire to achieve results and the determination to complete tasks on time. A proven track record of implementing change and developing processes to improve efficiencies is required. Employers also prefer excellent communication skills, including the ability to interact with people at all levels of the organisation. The ability to display utmost discretion and confidentiality while meeting or exceeding expectations is a plus. It would be best to have an inquisitive mind with a sharp eye for detail and a desire to achieve world-class performance while encouraging creativity and teamwork. Automotive groups also require a commitment to social enterprise, human development, and environmental advantages.
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