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Customer services executives aftersales handle the customer complaints and enquiries via telephone and email. They have to ensure that all the calls are answered within the defined timeline. They are required to ensure that the customer service issues are resolved in an efficient manner and vehicle replacement and repair tasks are assigned to the designated department.
Most employers ask for a relevant degree and the ability to build internal and external relationships for aftersales customer services executive jobs. The ability to learn quickly and resolve problems is mandatory for the role. You need to have excellent organisational and communication skills to be eligible for applying to this position.
The average yearly income for customer services executive vacancies differs depending on the factors like the employer, working hours, and job responsibilities. Overall, the CS executives in the aftersales and service department earn quite well and are entitled to perks like employee interest-free loans, a pension scheme, healthcare, childcare vouchers, and more.
If you have always longed to pursue your career in customer service and have a passion for vehicles, it is just the right job for you. You can work hard to gain experience and improve your skills to excel in this position. Take a look at the most recent job openings in the automotive aftersales on InAutomotive!
Currently, there are plenty of job openings for customer services executives in automotive aftersales. The employment opportunities for this position are likely to get even better in the future so if you are thinking about building your career as a CS executive aftersales, getting recruited will not turn out to be a daunting endeavour.
Customer services executives are required to attentively listen to the customers and provide them with all the essential assistance and support. They have to utilise their technical knowledge and problem-solving ability to provide satisfactory solutions to every issue or complaint lodged. They communicate with the manufacturers and quality control teams to tend to the problems. While handling the customer queries, they need to identify the problems and initiate contact with the concerned department to deal with them. Maintaining the client management documents is also in the customer services executive job description. The customer services executives have to provide support to the field sales managers whenever needed.
The responsibilities of customer service executives include answering the phone calls of the customers and responding to their emails in a timely and gratifying manner. They need to ensure that the issues pertaining to delivered vehicles for customers are resolved quickly. They can be asked to provide telephonic assistance to the vehicle drivers and management team. Handling the vehicle replacement issues, they have to initiate the communication with the designated department and remind them till the problem is sorted. Acting as the ambassador of the company they take part in the one-on-one meetings with customers and suppliers. They need to maintain customer records and databases.
Strong communication and customer service skills are a must-have for the job as most of the work involves interacting with customers and coordinating with teams. Good mathematical and analytical skills are likely to come in handy for the position. The ability to adapt to a fast-paced changing environment is also required for the job. You need to have effective problem-solving skills and the capability to think critically and creatively for proposing solutions to an issue. Attention to detail will help you with performing your duties in a scrupulous and efficient manner. Apply easily to your dream aftersales job in the UK’s automotive industry by using InAutomotive!