Our client, an Accident Repair Centre in the Eastbourne area is currently looking for a Bodyshop Customer Service Advisor to join their friendly and welcoming team. The basic salary on offer is £22-25k DOE.
*** To successfully apply for this role your will need to have a career history as a Bodyshop Advisor or Bodyshop Administrator or within a Car Garage in a Customer Service role***.
Receive customer enquiries and successfully convert these into firm bookings.
Accurately record vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.
Liaise with Insurance companies regarding the repairs.
Advise customers of precise and where appropriate, estimated costs of repairs and work to be undertaken. Advise on predicted completion times and collection arrangements.
Ensure proper qualification and total understanding of customer needs and requirements.
Contact customers prior to visit to confirm booking and vehicle information, details of work to be carried out and method of payment (where appropriate).
Communicate clearly, regularly and unambiguously with customers and other members of the workshop staff.
Maintain close dialogue with other departmental staff with whom there is interaction.
Full training on computer systems will be provided. You will need to be a good communicator and have excellent attention to detail.
Working hours are Monday to Friday 8am to 5pm. Plus Saturday mornings on a rota.
For further details on this Bodyshop Advisor role and other jobs in the Automotive Industry in your area please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy.
The job of a body shop advisor involves being the junction point between the customers and the body shop itself. They keep the customers up to date about the repair process. They oversee the overall repair process too and give valuable advice to the clients.
As the title of the job implies, the role of a body shop advisor means to act as a liaison between the workshop staff and the customers of the body shop. It means overseeing and updating the whole repair process and proposing a viable solution that benefits the customers.
Yes, the job of a body shop advisor is one that is beneficial and financially rewarding for most individuals, provided that they are hired under a good body shop and have extensive experience in the field. Those who work as a bodyshop advisor are highly experienced.
The salary of a body shop advisor is different in different body shops. It mostly depends upon your company, your geographical region, and your level of expertise. There are some firms that also provide the perks and benefits like insurance or commissions.
The future of body shop advisors is bright taking into consideration the fact that there is an ever growing demand for transportation and automotive servicing in today’s world. Going to InAutomotive can solve your problem of applying for the latest jobs in the Automotive industry.
If you want to get the job of a bodyshop advisor, then you should know all about the requirements and responsibilities. To get this job, you don’t need any formal education. Usually a high school’s degree is needed by employers. After your degree, you can get enrolled in business or management courses to get a better idea of the job environment, or you can gain experience as you do your job. They keep the customers on board and provide them with complete information about the repair process.
As can be inferred from the title of this job, the job duties of a bodyshop advisor encompass acting as the main junction point between various customers and the bodyshop. You need to provide excellent customer care services to your clients. You need to oversee the whole process of repairing automobiles and update the customers about it. You need to book new vehicles for repairs, process paperwork, as well as process the payments. They also play their role in greeting the customers and directing them to relevant mechanics at the bodyshop.
In bodyshop advisor jobs, there are certain skills required. The most important and the most basic one is the ability to provide good customer services to your clients. You should communicate effortlessly between different people. You should possess a quick demeanour in order to swiftly move between your company and its clients. They also possess sound time management skills and ensure that there are no delays in the repair process. They keep all the customers in loop and inform them timely about the ongoing repair process. Visit InAutomotive and apply for the latest bodyshop vacancies in the UK’s automotive industry.
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