Warranty Administrator

Warranty Administrator

Salary negotiable depending on experience

Horsham, West Sussex

Permanent/Full Time

Working Hours: Monday to Friday (8am – 5pm) 

Our client, a leader in the bus and coach industry, known for engineering precision and innovation, is expanding its team. They are seeking a Warranty Administrator with commercial industry experience to join their dynamic team. You will be responsible for managing all warranty claims with our clients suppliers.

This role requires meticulous attention to detail, excellent communication skills, and the ability to coordinate effectively with manufacturers and customers. Your goal is to ensure that all warranty claims are processed efficiently and accurately, maximizing recovery for the company and ensuring customer satisfaction.

Duties & Responsibilities: 

• Receive and Process Warranty Claims: Handle incoming warranty claims from customers, ensuring all necessary documentation is complete.
• Documentation Preparation: Prepare and submit warranty documentation according to manufacturer guidelines.
• Follow-up and Resolution: Follow up with manufacturers to ensure claims are processed, and address any denied claims by providing additional information or resubmitting.
• Customer Communication: Discuss warranty claims and expectations with customers, keeping them informed about the status of their claims.
• Coordinate with Vendors: Schedule warranty-related appointments and coordinate with vendors for replacement parts.
• Inventory Management: Maintain accurate records of warranty parts inventory and manage vendor paperwork.
• Compliance and Audits: Stay updated on factory recalls and warranty policies, conducting regular audits to ensure compliance.
• Financial Tracking: Ensure proper documentation of warranty work for payment recovery from manufacturers.
• Reporting: Monitor and report on the financial performance of the warranty department to senior management.

Qualifications and Experience:

• A minimum of 2 years in a warranty administrator role within the commercial industry.
• Experience working with Pinnacle DMS, Kerridge or similar system is beneficial.
• Strong acumen in IT systems including Office 365 and web based portals for warranty claims.
• Strong Analytical and problem solving skills.
• Strong interpersonal skills.

Benefits:

• Salary negotiable depending on experience
• 22 + 8 days holiday (Increasing to 25 days with service)
• Statutory sick pay.
• Workplace Pension Scheme.
• Employee benefits portal.
• Cycle to Work Scheme.

For further details on this role, please submit your CV to Adam Curtis of ACS Recruitment Consultancy