Service Advisor

Service Advisor – Reading

Salary: £30,000 Basic | OTE: £38,000+
Location: Reading
Hours: Monday to Friday

The Opportunity

An excellent opportunity has arisen for an experienced Service Advisor to join a busy and professional dealership in Reading. This is a customer-focused role offering a great work-life balance with Monday to Friday hours and strong earning potential.

Key Responsibilities

• Acting as the main point of contact for customers throughout the service and repair process.
• Booking vehicles into the workshop for servicing, maintenance, and repair work.
• Providing accurate updates on vehicle progress and managing customer expectations.
• Preparing job cards and ensuring all required information is recorded accurately.
• Liaising closely with the workshop team to ensure work is completed efficiently.
• Upselling additional products and services where appropriate.
• Handling customer queries and resolving any issues professionally.
• Ensuring all administration is completed accurately and in line with company procedures.

Requirements

• Previous experience as a Service Advisor within the motor trade is preferred.
• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.
• Ability to work effectively in a fast-paced environment.
• Confident using dealership management systems and computer software.
• Full UK driving licence.

What's on Offer

• £30,000 basic salary.
• £38,000+ OTE.
• Monday to Friday working pattern – no weekends.
• Supportive and professional working environment.
• Ongoing training and career development opportunities.