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Aftersales & Service Jobs

Service Advisor Square Peg Square Hole Recruitment Ltd Tunbridge Wells, Kent, South East £38,000 - £38,001 Less than 1 mile away

Service Advisor
Square Peg Square Hole Recruitment Ltd
1 day left to apply
Tunbridge Wells, Kent, South East Get directions
Salary: £38,000 - £38,001
Aftersales & Service Service Advisor Full time

An opportunity has arisen at a busy dealership for an above average experienced SERVICE ADVISOR in the TUNBRIDGE WELLS area.

£38,000 OTE UNCAPPED DOE

Due to the nature of the position previous experience in this role is essential, you will also require good confident communication skills both face to face and on the telephone.  You will have exceptional organisational skills, and be computer literate as all systems are computer based. You  will meet and greet service customers and identify their service requirements along with any other opportunities for up sell, ensuring all details are communicated through to the workshop, in a concise manner. You will possess an outgoing and confident personality and be able to work under pressure and to tight deadlines. The salary is negotiable and will reflect your experience and skill level, and prospects for career progression are excellent within this fast paced organisation.  Apply now and an early interview can be arranged. 

Nº employees 11-50
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1 day left to apply

Frequently asked questions

Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.

What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.

Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.

An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.

Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.

Description

What are Aftersales and Service jobs like

The Aftersales  and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales  and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.

Aftersales and Service Jobs' Responsibilities

People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales  teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales  managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.

Skills Required to Build An Aftersales and Service Career

People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.