Jobseeker sign in Recruiter sign in

Find automotive jobs

Showing 4 Aftersales & Service job(s) in Taunton
Showing 4 job(s) in Taunton
  • Manage Alerts

Aftersales & Service Jobs

Direct Employer Service Advisor - Automotive Helston Garage Group Taunton, Somerset, South West Less than 1 mile away
Direct Employer Workshop Controller - Automotive Helston Garage Group Taunton, Somerset, South West Less than 1 mile away
Workshop Controller Pembrook Resourcing LTD Taunton, Somerset, South West £28,000 - £38,000 Less than 1 mile away
Service Advisor ... Taunton, Somerset, South West £25,000 - £30,000 Less than 1 mile away

Service Advisor - Automotive
Helston Garage Group
3 weeks left to apply
Taunton, Somerset, South West Get directions
Aftersales & Service Service Advisor Full time

Are you a driven, enthusiastic and motivated Automotive Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for the South West's largest automotive dealership group?

We are looking to recruit an additional Service Advisor for our Service Department at Taunton Jaguar Land Rover.

What can we offer you?

In return for your hard work as a Service Advisor, you will be offered a highly competitive salary package and a great range of benefits including:

  • Workplace pension (salary exchange option)
  • 22 days holiday plus bank holidays (pro rata for part time)
  • Cycle to work scheme
  • Refer a friend rewards
  • Life assurance
  • Discounted sales, MOT, products, parts & servicing
  • Bonus scheme

What will I be responsible for?

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
  • Adopting a professional approach regarding the sale of repairs required.
  • Maintaining good housekeeping standards and orderly administration of your work.

Could this be the ideal role for me?

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team.

The Company

Helston Garages Group was founded in 1960, today we partner with 13 automotive brands, have 37 outlets and employ in the region of 980 people throughout the South West of England with businesses across Dorset, Somerset, Devon and Cornwall.

A major part of our success has been the emphasis that we place on creating and maintaining a skilled, knowledgeable and contented workforce. The effectiveness of this approach is demonstrated by the large proportion of our employees who stay with the Group for many years. Over a third of our staff have been with the Company for a decade or more, with approximately 90 of our staff having worked with us for more than 20 years.

We believe that we offer a stable and enjoyable working environment for our employees. Career development is enthusiastically encouraged by the Management and our Manufacturer partners, with dedicated programmes helping employees and our Apprentices with their progression and ongoing careers.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be one of our Service Advisors, we'd love to hear from you so please click APPLY now!

Coming soon

We are collecting this company information for you and we'll make it available soon.

3 weeks left to apply

Frequently asked questions

Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.

What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.

Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.

An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.

Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.

Description

What are Aftersales and Service jobs like

The Aftersales  and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales  and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.

Aftersales and Service Jobs' Responsibilities

People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales  teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales  managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.

Skills Required to Build An Aftersales and Service Career

People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.