Want to join a fun, rewarding and continually growing company?
Are you an experienced aftersales advisor? Whether you are currently working in a main dealer or an independent garage, we want to hear from you.
We are looking to recruit an Aftersales Advisor to join our busy team. Drive’s performance has been continuing growth recognising the quality of service provided to our customers.
As such we require a self-motivated individual, who is able to use their own initiative to work alongside our service and parts manager and assisting in all areas of the aftersales department.
Basic £25,000 with an OTE of £26,200 per annum
Healthcare cash plan
24 days holiday (plus Bank Holidays) per annum rising with length of service
Discounted shopping, gym and dining benefits
Monday – Friday 7.30am – 4.30pm with 1 hour lunch
1 in 3 Saturdays 8am – 12pm
The Ideal candidate will:
Possess a flexible approach and a positive attitude
Be committed to achieve complete customer satisfaction
Help achieve sales targets as set out by the Aftersales Service Manager
Ensure work is completed to a high standard at all times
Comply with Health & Safety Procedures
Comply with Company administrative procedures
To become a member of our winning team apply today! Send your CV and a cover letter today by clicking the Apply button below or emailing your CV to *********@drivemotorretail.co.uk
Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.
What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.
Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.
An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.
Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.
The Aftersales and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.
People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.
People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.
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