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Showing 8 jobs in Plymouth
Showing 8 jobs in Plymouth
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Aftersales & Service Jobs

Direct Employer Aftersales Manager Marshall Motor Group Plymouth, England, United Kingdom Less than 1 mile away
Service Advisor Vospers Plymouth, England, United Kingdom Less than 1 mile away
Service Advisor Vospers Plymouth, England, United Kingdom Less than 1 mile away
Part Time Service Advisor Vospers Plymouth, England, United Kingdom Less than 1 mile away
Car Sales Executive | Nissan | Plymouth Vospers Plymouth, England, United Kingdom Less than 1 mile away
Sales Support Administrator Vospers Plymouth, England, United Kingdom £16,000 - £18,000 Less than 1 mile away
Workshop Controller ... Plymouth, Devon, South West £27,000 - £32,000 Less than 1 mile away
Service Advisor ... Plymouth, Devon, South West £22,000 - £27,000 Less than 1 mile away

Aftersales Manager
Marshall Motor Group
3 weeks left to apply
Plymouth, England, United Kingdom Get directions
Aftersales & Service Aftersales Manager Full time

Represent a leading Automotive brand whilst working for Automotive Management "Dealer Group of the Year" 2021
“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”

The Company
Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing! Benefits available to our colleagues in addition to generous salary packages include:

• Colleague discounts on new and used vehicles, parts and servicing
• MAVTA reward and recognition awards
• Up to £2,000 Colleague Referral Bonus
• Loyalty and Long Service Award’s
• Marshall Group Colleague Purchase Schemes
• Marshall Motor Group Colleague Offers
• Marshall Rewards discount shopping portal
• Free Eye Care Vouchers
• Training and Development
• Life assurance at no cost to you

The Role

We are seeking an experienced Aftersales Manager for Marshall Audi Plymouth. This role will see you lead day to day operations for our busy service and parts divisions. This role is offered on a full-time, permanent basis, and offers the right candidate an excellent career development opportunity.

What are the key accountabilities?

As an Aftersales Manager, you will have overall accountability for people and financial performance for your assigned dealership. With support from your Franchise Director and corporate support functions, you will:\

Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced

Drive a high performance culture, ensuring performance is rewarded and underperformance is managed

Oversee the service, parts, and used car sales divisions, managing stock control and assets

Set financial and growth objectives for each department, and plan accordingly to ensure profit and product targets are met

Accurately report on dealership reporting, in line with group reporting frameworks

Develop and roll out a dealership marketing and publicity strategy to support objectives

Support the dealership to consistently achieve high levels of customer satisfaction

Ensure dealership activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements

Do I need experience?

To be successful in this role, you will have previous aftersales leadership experience.  Manufacturer experience with Audi or within the VW Group would be beneficial, but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes:

Strong leadership skills with the ability to lead and motivate a large and diverse team

A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders

Strong analytical and problem solving skills, with the ability to foresee potential barriers

A commitment to the Marshall Values of People, Customers, Integrity and Innovation
If this sounds like you, click ‘Apply Now’ to submit your application.

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3 weeks left to apply

Frequently asked questions

Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.

What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.

Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.

An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.

Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.

Description

What are Aftersales and Service jobs like

The Aftersales  and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales  and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.

Aftersales and Service Jobs' Responsibilities

People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales  teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales  managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.

Skills Required to Build An Aftersales and Service Career

People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.