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Showing 4 Aftersales & Service job(s) in Oxford
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Aftersales & Service Jobs

Service Advisor Jago Consultants Oxford, Oxfordshire, South East £30,000 - £40,000 Less than 1 mile away
Service Advisor Jago Consultants Oxford, Oxfordshire, South East £30,000 - £40,000 Less than 1 mile away
Service Advisor Jago Consultants Oxford, Oxfordshire, South East £25,000 - £30,000 Less than 1 mile away
Service Advisor Jago Consultants Oxford, Oxfordshire, South East £25,000 - £30,000 Less than 1 mile away

Service Advisor
Jago Consultants
3 weeks left to apply
Oxford, Oxfordshire, South East Get directions
Salary: £30,000 - £40,000
Aftersales & Service Service Advisor Full time

Job Introduction

Service Advisor needed based in Oxford

Basic up to £26,910pa OTE £36k

As a Service Advisor you will ensure the highest level of customer satisfaction and care always for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.  

Main Responsibilities

  • To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
  • Book service and repair work always ensuring workshop and parts availability
  • To keep customers fully informed of progress and advise of extra work needed
  • To organise loan car bookings
  • To invoice on time and accurately used warranty transactions are submitted and invoiced daily
  • To obtain and process payments according to company policy
  • To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end)
  • To maintain accurate customer records on Kerridge & Dialog
  • Help deliver balance scorecard results for department to meet Manufacturers expectations
  • To make telephone follow-up / Up sell / Progress calls
  • To convert as many inbound / outbound calls into bookings as possible

The Ideal Candidate

To be a success in this role, you will have:

  • Effective communication skills
  • Commitment to delivering customer excellence
  • A good standard of verbal and numerical reasoning
  • Computer literacy
  • A keen eye for detail
  • Previous experience in a target driven role

Benefits:

Vehicle purchase discounts – There are plenty ways that you & your family can Drive with us, from vehicle discounts to service offers. Own your dream car for less.

A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute monthly

Save as you earn plan- reap the rewards and effortlessly grow your savings. 

Life Assurance – we give you the peace of mind when you need it most

Health Shield Cash Plan – Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.

Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers

Discount Gym membership – keep fit with our big brand gym & fitness offers

Cycle to work scheme – get a new bike, equipment or both

Employee Assistance Programme – We take employee wellbeing seriously. We offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.

Customer Introduction Reward – refer someone to buy a car from us and we’ll pop some extra cash in your pay check.

Holiday allowance rising with length of service – We reward long service with extra holiday

Great career development – Receive industry leading training from the brand you represent while you develop your skills with the training team

And much more….

Nº employees 11-50
Founding year 2013
Products / Services Dealership, Technicians, Bodyshop, Aftersales & Service, Parts & Logistics
Mission We recruit for the motor trade! We are a specialist recruitment agency working in the motor trade sector since 2013. Working across the whole of the UK with various motor trade clients, from Independents, Franchised Dealers, Truck/Plant Services, Bodyshops, Lease Companies, Parts Wholesale etc. We offer friendly and professional advice to our candidates and clients. Please get in touch today to discuss your needs.
overview Gathering data..
3 weeks left to apply

Frequently asked questions

Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.

What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.

Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.

An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.

Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.

Description

What are Aftersales and Service jobs like

The Aftersales  and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales  and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.

Aftersales and Service Jobs' Responsibilities

People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales  teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales  managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.

Skills Required to Build An Aftersales and Service Career

People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.