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Aftersales & Service Jobs

Direct Employer Service Advisor Rygor Nuneaton, England, United Kingdom Less than 1 mile away
Service Advisor Riverside Resourcing & Consultancy Ltd Nuneaton, England, United Kingdom Less than 1 mile away

Service Advisor
Rygor
2 weeks left to apply
Nuneaton, England, United Kingdom Get directions
Aftersales & Service Service Advisor Full time

Rygor is looking for an organised and efficient service advisor to join its team at its Mercedes-Benz Commercial Vehicle Dealership in Nuneaton.

We are looking for an individual who is passionate about delivering exceptional customer service, who will be able tocontrol and maximise service and repair bookings to ensure that all resources required in completing the work are available on schedule.

You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner (i.e.: service contracts), ensuring the workshop is working to full capacity by effectively scheduling customer bookings.

You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work.

You will also have the following skills:

  • Fantastic communication skills via email, telephone, and face to face
  • Practical experience in an After Sales environment
  • Ability to use all appropriate modules of Keyloop/Kerridge, particularly workshop loading and point of sale
  • Good administrative knowledge
  • A brilliant team player
  • Attention to detail
  • Strong organisation and time management skills

If you think you have the skills to excel in this role, click apply now.

About Rygor's Service Team:
At Rygor, Setting Standards is at the heart of everything we do, and will be at the heart of your career as well. Being part of ‘Team Rygor’ means to strive to be the absolute best and offer our customers the highest level of service, and our service team is absolutely central to delivering this ethos. Home grown talent is very important to us, so we are committed to helping you develop your career within the business, giving you training opportunities and the chance to work with some of the best the industry has to offer.

Benefits of working for Rygor:

  • Working with an award-winning team (We've just been named 'Service Provider of the Year' at the WhatVan? Awards 2022)
  • Access to online benefits platform, Perkbox
  • Access to Rygor’s wellness programme and EAP
  • Reward and recognition
  • Mercedes-Benz training
  • Branded uniform (front of house staff)
  • Rygor’s continued investment in its sites
  • Birthday eCard
Nº employees 201-500
Founding year 1960
Products / Services Dealership
Mission Gathering data..
overview Gathering data..
2 weeks left to apply

Frequently asked questions

Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.

What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.

Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.

An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.

Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.

Description

What are Aftersales and Service jobs like

The Aftersales  and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales  and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.

Aftersales and Service Jobs' Responsibilities

People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales  teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales  managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.

Skills Required to Build An Aftersales and Service Career

People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.