Our client, a prestigious Norwich car dealership, is looking for an experienced Service Manager/Aftersales Manager to join their team.
If you're customer focused, self-motivated and keen to make an impact in the automotive industry, they want to hear from you.
Service Manager/Aftersales Manager
Norwich, NR3 2AN
Salary Dependent on Experience
Please Note: Applicants must be eligible to work in the UK
Our client is a Norwich car dealership that has been exceeding expectations since 1909.
They are looking for an experienced Aftersales Manager to oversee their Service Department, and eventually the Parts Department of the business.
About the Role
This is a vital position within the business. The client is looking for someone who can:
40 hours per week. Monday to Friday. Plus 1 in 3 Saturdays, 8.00am – 12.00pm.
Opening hours are 7.30am – 6.00pm, Monday to Friday; Saturdays 8.00am – 12.30pm.
Salary and Bonuses
This is a senior position, and the client is looking for experienced and talented candidates, with a pay scheme that reflects this.
Experience and Qualifications
How to apply for the Service Manager role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK. Strictly no agencies please.
Other suitable skills and experience includes Automotive, Business Development, Sales, Customer Service, Dealership, Citroen, Peugeot, SEAT, Aftersales, Management
Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.
What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.
Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.
An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.
Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.
The Aftersales and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.
People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.
People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.
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