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Direct Employer Workshop Controller Redde Northgate Belfast, Northern Ireland, UK £25,000 - £30,000

Workshop Controller
Redde Northgate
1 day left to apply
Belfast, Northern Ireland, UK Get directions
Salary: £25,000 - £30,000
Aftersales & Service Workshop Controller Full time

Workshop Controller

Belfast

£30,000 per annum, plus bonus, overtime and excellent company benefits

 

This is an exciting opportunity for an experienced Workshop Controller to join one of the UK’s leading vehicle rental specialists in our busy site in Belfast.

 

The branch in Belfast is home to a fleet of over 900 light commercial vehicles complete with a busy workshop, servicing the whole of Northern Ireland and offers a broad and constantly changing workload.

 

Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises.  Your aim; ensuring we get their vehicle back on the road safely and in quick time.  With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools - it is a bustling, exciting place to be.  You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team.  You are also the decision-maker for the technicians on recharge and warranty opportunities too.

Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to our diverse range of customers. 

 

About you

  • At heart, you are a qualified technician with a solid workshop background - your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics
  • You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
  • Above all, you are a people person - you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
  • You get involved in every part of our business – you take pride being part of the Northgate team and are keen to help colleagues with a hands-on, can-do approach to getting things done.
  • You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it. 

As Workshop Controller, we offer:

 

  • A competitive starting salary with 10% OTE bonus scheme.
  • Additional employee benefits (including employee assistance, life assurance, pension, retailer discounts etc.)
  • A clear career development pathway and our commitment to supporting your professional development through in-house and industry-recognised training.
  • The opportunity to work with and service world-renowned automotive brands including Ford, Mercedes, Peugeot and Vauxhall.

 

Be part of the future of vehicle rental

 

If you would love to join our amazing team in Belfast as a Workshop Controller, we encourage you to find out more.  Apply today

 

Nº employees 501-1000
Founding year 2020
Products / Services Bodyshop
Mission We’re here to keep people and businesses moving, that’s what we do. Whether that’s by renting one of our cars or vans, managing a customer's fleet, servicing and repairing their vehicles, helping with insurance, helping to deal with the consequences of an accident, like breakdown or legal help, or selling off unwanted fleet. With the best people and businesses in the industry within our Group, no one else can do what we do. We work as one team to leverage the scale of our Group to help solve some of our customer’s biggest challenges. And that shapes OUR VISION – of who we want to be; the leading supplier of integrated mobility solutions and automotive services to a wide range of businesses and customers. On their side; fixing their problems and thinking ahead, to make things better and easier.
overview Through our businesses Northgate Vehicle Hire, FMG Repair Services and Auxillis, we are the UK's leading integrated mobility solutions and automotive services provider.
1 day left to apply

Frequently asked questions

Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.

What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.

Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.

An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.

Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.

Description

What are Aftersales and Service jobs like?

The Aftersales  and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales  and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.

Aftersales and Service Job Responsibilities

People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales  teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales  managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.

Skills Required to Build An Aftersales and Service Career

People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.