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Showing 2 Aftersales & Service job(s) in Newport
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Aftersales & Service Jobs

Direct Employer Parts / Customer Service Advisor Redde Northgate Newport, Wales, UK 1 miles away
Service Advisor Holt Automotive Recruitment Ltd Newport, Wales, UK £25,000 - £30,000 1 miles away

Parts / Customer Service Advisor
Redde Northgate
1 week left to apply
Newport, Wales, UK Get directions
Aftersales & Service Service Advisor Full time

Role:  Trainee Parts Advisor/Customer Service Agent

Location: Newport

Salary: Up to £21,000 per annum, with company benefits

Are you interested in Cars? Love speaking with people and giving excellent customer service?

This could be the job for you!

The job of a Trainee Customer and Parts Advisor

As part of a team of specialist Customer Service and Parts Advisors you are the face of our Bodyshops. You will receive training to be able to book customer cars in for repair/attention, prepare job cards and files as necessary, all the while maintaining and efficient and effective filing system for associated paperwork. You will also be able to provide vehicle progress reports when requested by the customer. You will arrange and allocate courtesy cars for customers and on completion of the job, collect payment from the customer, paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies.

Also covering Parts is important to our business. Once fully trained you will be responsible for the day to day running of the parts department, covering holidays and absence. Daily duties will include receiving parts into stock, booking of parts to workshop jobs, maintaining stock levels and dealing with internal customers.

You will be utilising your sound knowledge and interest of vehicle layout, parts catalogues and computer stock lists, you’ll also ensure our pricing structures are kept up-to-date, and that stock is always secure and well maintained.

Why choose FMG RS?
 
Of course, we offer a fantastic basic salary, but there’s much more to being a Parts Advisor/Customer Service Agent at FMG RS Newport…
  • fantastic bonus schemes
  • free life assurance
  • pension & save-as-you-earn share scheme
  • Flexible Gym Memberships
  • A Benefits App giving a huge range of retailer discounts and cashback deals
We’re going places …
  • We’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate – few other businesses can offer you the volume, variety and long-term security as us;
  • You’re rewarded for your part in our success – lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
  • We invest in you – We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider Redde Northgate Group;
  • We’re growing – it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our workshops, our Training Centres through to our EV capabilities;
 
Join the FMG RS family
 
With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us.  So what are you waiting for? 

Please note: On accepting an offer of employment with us, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available.

Nº employees 501-1000
Founding year 2020
Products / Services Bodyshop
Mission We’re here to keep people and businesses moving, that’s what we do. Whether that’s by renting one of our cars or vans, managing a customer's fleet, servicing and repairing their vehicles, helping with insurance, helping to deal with the consequences of an accident, like breakdown or legal help, or selling off unwanted fleet. With the best people and businesses in the industry within our Group, no one else can do what we do. We work as one team to leverage the scale of our Group to help solve some of our customer’s biggest challenges. And that shapes OUR VISION – of who we want to be; the leading supplier of integrated mobility solutions and automotive services to a wide range of businesses and customers. On their side; fixing their problems and thinking ahead, to make things better and easier.
overview Through our businesses Northgate Vehicle Hire, FMG Repair Services and Auxillis, we are the UK's leading integrated mobility solutions and automotive services provider.
1 week left to apply

Frequently asked questions

Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.

What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.

Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.

An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.

Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.

Description

What are Aftersales and Service jobs like

The Aftersales  and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales  and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.

Aftersales and Service Jobs' Responsibilities

People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales  teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales  managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.

Skills Required to Build An Aftersales and Service Career

People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.