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Showing 1 Aftersales & Service job(s) in Halesowen
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Aftersales Manager (Service Manager) Holt Automotive Recruitment Ltd Halesowen, West Midlands, UK £40,000 - £50,000

Aftersales Manager (Service Manager)
Holt Automotive Recruitment Ltd
2 weeks left to apply
Halesowen, West Midlands, UK Get directions
Salary: £40,000 - £50,000
Aftersales & Service Aftersales Manager Full time

Holt Recruitment is currently seeking an experienced Aftersales Manager to join a successful prestige main dealership in the Halesowen area.

The Aftersales Manager role comes with a competitive salary of £55,000 + OTE £77,000 with a fantastic range of benefits and opportunities for progression.

  • Hours: Monday to Friday - 8am-6pm
  • Basic up to £50,000 plus bonus but will consider more for the right candidate!
  • Line Management benefits

With over 14 years of Automotive Industry experience and an expansive client base ranging from international brands to independents, Holt Automotive Recruitment is uniquely positioned to place Automotive professionals that suit their individual requirements. Our specialised consultants operate throughout the UK and will get you the rates, shifts and types of vehicles you want to work on. Arranging everything from the initial interview to your first day on the job, we take all the hard work off your shoulders.

Roles and Responsibilities of an Aftersales Manager:

  • Lead and manage the Aftersales Team
  • Maximise commercial opportunities and maintain high levels of customer service
  • Monitor team performance
  • Monitors staff training needs, ensuring training and development plans are in
  • Manages the day to day activities of the Service team
  • Maintain processes, monitor, develop and improve CSI and customer experience

Experience required for the Aftersales Manager position:

  • Ideally our client is seeking someone who has previously worked in a similar role or someone who has worked within a Managerial role within the Motor Trade.
  • A well-presented individual with a desire, character, and attitude to succeed.
  • A strong ability to quickly establish and build rapport with our customers.

If you want to hear more about the Aftersales Manager role, please send us your CV by clicking 'apply now' or by contacting Mark Roberts on +44 7519 070576 or ************@holtrecruitment.com to discuss further.

Aftersales Manager - £55,000 + OTE £77,000 - Prestige Main Dealership - Halesowen

Nº employees 11-50
Founding year 2008
Products / Services Dealership, Technicians, Bodyshop, Aftersales & Service, Fleet
Mission Holt Automotive Recruitment is a dynamic Automotive Recruitment Specialists that offers the benefits of up to the minute digital resources but with the old school mentality that speaking to people and personality matching is the key to successful recruiting. We don’t just recruit bodies for jobs, we source candidates with the spark for companies that understand how to truly utilise them. Our Dealership & Retail, Commercial Transport and Bodyshop Divisions are staffed with consultants with specific industry knowledge and experience and our reputation within the industry has secured us a position as the preferred supplier to some of the most well-known brands in the Dealership, Service, Manufacturer, Commercial Vehicle Dealer, Fleet, Truck and Bus markets. Holt Automotive Recruitment is a volume and bespoke Automotive vacancy specialist for Permanent, Fixed Term Contracts and Temporary requirements. we have an extensive UK-wide talent pool across a vast array of disciplines.
overview Gathering data..
2 weeks left to apply

Frequently asked questions

Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.

What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.

Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.

An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.

Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.

Description

What are Aftersales and Service jobs like?

The Aftersales  and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales  and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.

Aftersales and Service Job Responsibilities

People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales  teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales  managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.

Skills Required to Build An Aftersales and Service Career

People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.