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Showing 3 Aftersales & Service job(s) in East London
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Aftersales & Service Jobs

Workshop Controller ACS Automotive Chingford, East London, London £30,000 - £45,000
Sales Manager Holt Automotive Recruitment Ltd East London, London, UK £30,000 - £40,000
Workshop Controller Holt Automotive Recruitment Ltd East London, London, UK £25,000 - £30,000

Workshop Controller
ACS Automotive
4 days left to apply
Chingford, East London, London Get directions
Salary: £30,000 - £45,000
Aftersales & Service Workshop Controller Full time

An exciting opportunity has arisen for a successful and motivated Workshop Controller or Senior Technician looking for a step up, to work within a Prestige Main Dealership in the East London area. The basic salary on offer is £30k which is negotiable depending on experience, the OTE being £45k.

* Do you have main dealer Workshop Controller/Senior Vehicle Technician experience or above and looking for a new challenge?
* Are you a calm and logical individual who is organised and methodical?
* Are you able to manage a team and get the best out of Technicians? 

Then please read on.....

Job Description
You will be responsible for controlling and coordinating the activities of the workshop staff and ensure the highest quality of work is carried out at all times. You will ensure that productive efficiency is maintained at 100% at all times and that department profits are achieved.

You will also be expected to:
* Allocate work to technicians and apprentices with due consideration to their knowledge and skills.
* Ensure all work is completed timely and are accurate, managing the customer's expectations at all times
* To report and seek advice on any problems highlighted whilst work is being conducted so that these may be overcome and the customer kept informed where delays result
* Report to the Aftersales Manager the position of the unfinished jobs still in the workshop at the end of the working day and during the day.
* Make weekly maintenance checks on workshop equipment, i.e. compressor oil levels etc.
* Ensure loan cars and drop car checks are completed in line with company policy.
* To ensure all work is carried out with due regard to health, safety and welfare of both colleagues and customers
* To keep up to date with all technological developments
* To comply with all Company policies and procedures
* To support all team members and work together for the benefit of the dealership

Working hours are: 8am - 6pm Monday to Friday with 1 in 3 Saturdays 8am – 5pm.

If you would like to hear more about this role, please apply today.

For further details on this Workshop Controller role and other jobs in the motor trade please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy

Nº employees 11-50
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4 days left to apply

Frequently asked questions

Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.

What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.

Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.

An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.

Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.

Description

What are Aftersales and Service jobs like

The Aftersales  and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales  and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.

Aftersales and Service Jobs' Responsibilities

People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales  teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales  managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.

Skills Required to Build An Aftersales and Service Career

People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.