Workshop Controller - full time Apply now Job no: 531319 Work type: Full time Site: Congleton Categories: Mechanic, Autocentre Management Location: Cheshire Ready for a leadership role? This is a brilliant opportunity to take your experience to the next level, leading the Workshop team to deliver technical solutions. You’ll be working closely with the Front of House team too, together ensuring that every customer gets the best possible experience. This role is in one of our larger Centres, so you’ll be working with a wide range of colleagues to deliver market-leading services. You’ll be allocating jobs to your team based on both the technical aspects and on customer demand. Already technically trained, you’ll also have what it takes to inspire, mentor and motivate a team to deliver a service that wows our customers. A dab hand with customers, you’ll be able to clearly outline options and implications of work required. In this role you need to be organised, as you’ll be maximising capacity in the workshop, working with the General Manager to implement an effective deployment plan. And with your team, you’ll deliver against sales margin and profit targets, as well as customer service metrics, setting the highest standards. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy: * 25% off most of our products in Halfords Retail stores and online * Amazing discounts of up to 60% on your garage bills at Halfords Autocentre * Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies * At least 25% colleague discount at Tredz * Life assurance * Uniform * Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more * Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week * Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced * Option to join our Sharesave scheme: save to purchase shares at a 20% discount * Cycle2Work scheme * Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future * Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services To be a success in this role you’ll need: * Level 3 in Light Vehicle Maintenance standard, or equivalent time served * Experience of working in the automotive industry * Experience of supervising / managing colleagues * Experience of delivering coaching/training in the moment to colleagues * Excellent communication skills, verbally and in writing * A track record of success in delivering against targets * Experience of building great relationships across a large team * Experience of meeting compliance standards across Health and Safety and quality * Experience with or an aptitude for learning in-house systems * Experience of labour force scheduling, with proven time management skills * A current full valid driving licence We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
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Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.
What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.
Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.
An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.
Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.
The Aftersales and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.
People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.
People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.
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