Our client, a Motorcycle dealer in the Brighton area is looking to employ an experienced Service Advisor for their busy Motorcycle Service Department. You will receive full training and enjoy fantastic career opportunities within the company.
This is a key role within the group as you will deal with the existing customer base in order to keep them up to date with MOT's, Services and any other customer service issues.
As part of the Aftersales team you will be responsible for:
* Meeting and greeting customers in a friendly and courteous manner throughout the day.
* Booking vehicles into the technical workshop.
* Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
* Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their Bike is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
* Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
* Adopting a sales approach regarding upsell.
* Maintaining good housekeeping standards and orderly administration of your work.
Skills & Experience Required:
* Ideally you will have experience working within a dealer based Service role and have a passion for Motorcycles. Our client will consider experienced Car Dealership Service Advisors also with no Motorcycle experience.
* Customer awareness.
* Ability to work to deadlines and targets.
* Strong teamwork skills.
* Confident and professional communication skills.
* Full driving license is a must and preferably a Motorcycle Licence.
Working hours: Monday to Friday 8am to 6pm with Saturdays on a rota.
This is an excellent opportunity for your dedication and commitment to shine with a fantastic and employee orientated Company. In return, our client offers genuine career progression, specific manufacturer training, bonuses and incentives.
For further details on this role and other jobs in the motor trade please contact Adam Curtis of ACS Automotive Recruitment Consultancy.
Aftersales service personnel aim to establish a connection with clients based on mutual trust and knowledge to assure their continuing happiness. They enhance customers' experience by delivering a top-notch Aftersales service.
What you do at the point of sales, such as customer service and selling strategies, is included in Aftersales service. It also involves how you follow up after the consumer has departed, such as making follow-up contact and handling complaints properly.
Aftersales service refers to the assistance and support you provide to your consumers after they have purchased your goods. It could involve giving instructions on how to utilise your automobile or service, answering queries, and checking in to see if customers are happy with their purchase.
An Aftersales Manager maximises sales by closing business on a regular basis and meeting a department's or company's booking objectives. They also negotiate contract renewals with existing large accounts and maintain contracts and other documents, and perform other tasks necessary to ensure customer satisfaction.
Support for warranty service, training, or repair and upgrades are typical examples of Aftersales service. Aftersales service is sometimes included in a company's overall marketing plan. InAutomotive is the best platform to apply to your desired Automotive Aftersales jobs.
The Aftersales and service department maximises sales by closing business on a regular basis. These professionals work to meet the company's booking objectives and negotiate with existing large accounts for contract renewals. They also maintain contracts and other documents and perform other tasks required to ensure customer satisfaction at all times. These generally are the responsibilities of the people working in the Aftersales and service department. Profits and losses, sales and related promotional efforts, budgeting, and general Aftersales marketing are all responsibilities of the sales specialists in this area. Desk officers, Aftersales and service technicians, Aftersales managers, and others work in this department.
People doing Aftersales jobs develop and maintain contact with customers so that they may quickly collect feedback on the quality of their company's products. Their job also entails supporting customers in addressing concerns with things they have purchased or services they have received. Aftersales teams must build positive working relationships with clients in order to improve patronage and revenue. In addition, they keep track of contract data in order to notify clients of upcoming contract expiration dates and to assist them with contract renewals. They also put together promotional and marketing initiatives in order to strengthen their product's market presence and user base. Aftersales managers are responsible for coordinating the operations of a unit to ensure that stated goals are met.
People in this department must have strong interpersonal, analytical, organisational, leadership, and problem-solving abilities because they must deal with consumers appropriately according to set customer service standards. In addition, they must have excellent and practical oral and written communication skills, as well as abilities in fiscal management and budget planning, because they must negotiate with clients on price and contract terms to guarantee that the profit margin is achievable. These individuals must be adaptable, goal-oriented, and well-organised, as well as capable of investigating and analysing problems, making sound judgements, and resolving them in a timely manner. Visit InAutomotive to apply for Aftersales jobs in the UK’s automotive sector.
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